OB Escalation Specialist
Company: Chewy
Location: Sparks
Posted on: May 12, 2022
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Job Description:
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Our Opportunity: -
Chewy is seeking a highly motivated, goal-oriented,
dedicated---Escalation Specialist---to join our exciting and
fast-paced team in Reno, NV. Our team is growing and if you're
equally passionate about supply chain, e-commerce and career
growth, an opportunity at Chewy may be a great match! This person
will be someone who enjoys a fast pace environment and problem
solving.--- As a Chewtopian you will get to work side by side with
smart, passionate, and highly motivated entrepreneurs and will be
actively involved in many aspects of building the business and will
not be limited by the small-minded bureaucracy typically found in
larger companies. We are looking for someone who has the
personality, passion, excitement and drive to succeed! -
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What you'll do: -
Serve as liaison between the warehouse and Customer Service working
on OB exception issues including walk-throughs, item checks,
warehouse packaging complaints -
Resolve issues through a ticketing system in a timely manner so
that customer impact is prevented or minimized -
Analyze issues related to the OB exceptions and drive process
improvement to reduce defects going forward -
Partner with the Inventory Control Department to improve inventory
accuracy and customer experience -
Collaborate with OB leaders to communicate issues where
communication and feedback is needed for the team -
Utilize the site Warehouse Management System (WMS) to optimize
perfect order fulfillment and provide operational insights to
improve WMS effectiveness -
Responsible for achieving all operational goals -
Ability to develop and share best practices and documented
processes across the shifts and network -
Create---a positive team dynamic that encourages all employees in
the FC to provide feedback and drive change within the facility,
adapt to the ever-changing business, and stay focused on the
customer experience -
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What you'll need: -
1-3 years prior experience in an Inventory Control role or a
warehouse problem solving position -
Ability to prioritize competing priorities with tight deadlines
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Strong quantitative and analytical skills required -
Excitement for working in a start-up environment with high level of
ambiguity and change -
Metrics driven mindset -
Customer service obsession, with willingness to do whatever it
takes to satisfy customer needs -
Effective communicator and leader for employees, direct reports,
cross-functional teams and executive leadership -
Proven ability to quickly adapt and drive the right results using
data -
Highest levels of integrity and ethics -
Must be flexible to work weekends and/or nightshifts -
Strong working knowledge of Microsoft Word, Excel and Powerpoint
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Ability to work in both a team environment as well as
independently, sometimes in ambiguous situations. -
Able to handle a fast-paced, changing environment workplace -
Ability to stand/walk up to 12 hours per day -
Chewy is committed to equal opportunity. We value and embrace
diversity and inclusion of all Team Members.
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If you have a disability under the Americans with Disabilities Act
or similar law, or you require a religious accommodation, and you
wish to discuss potential accommodations related to applying for
employment at Chewy, please contact . -
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To access Chewy's Privacy Policy, which contains information
regarding information collected from job applicants and how we use
it, please click here: -).
Keywords: Chewy, Sparks , OB Escalation Specialist, Healthcare , Sparks, Nevada
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