OB Escalation Specialist
Company: Chewy
Location: Silver Springs
Posted on: May 13, 2022
|
|
Job Description:
Our Opportunity: Chewy is seeking a highly motivated,
goal-oriented, dedicated Escalation Specialist to join our exciting
and fast-paced team in Reno, NV. Our team is growing and if you're
equally passionate about supply chain, e-commerce and career
growth, an opportunity at Chewy may be a great match This person
will be someone who enjoys a fast pace environment and problem
solving. As a Chewtopian you will get to work side by side with
smart, passionate, and highly motivated entrepreneurs and will be
actively involved in many aspects of building the business and will
not be limited by the small-minded bureaucracy typically found in
larger companies. We are looking for someone who has the
personality, passion, excitement and drive to succeed What you---ll
do: Serve as liaison between the warehouse and Customer Service
working on OB exception issues including walk-throughs, item
checks, warehouse packaging complaints Resolve issues through a
ticketing system in a timely manner so that customer impact is
prevented or minimized Analyze issues related to the OB exceptions
and drive process improvement to reduce defects going forward
Partner with the Inventory Control Department to improve inventory
accuracy and customer experience Collaborate with OB leaders to
communicate issues where communication and feedback is needed for
the team Utilize the site Warehouse Management System (WMS) to
optimize perfect order fulfillment and provide operational insights
to improve WMS effectiveness Responsible for achieving all
operational goals Ability to develop and share best practices and
documented processes across the shifts and network Create a
positive team dynamic that encourages all employees in the FC to
provide feedback and drive change within the facility, adapt to the
ever-changing business, and stay focused on the customer experience
What you'll need: 1-3 years prior experience in an Inventory
Control role or a warehouse problem solving position Ability to
prioritize competing priorities with tight deadlines Strong
quantitative and analytical skills required Excitement for working
in a start-up environment with high level of ambiguity and change
Metrics driven mindset Customer service obsession, with willingness
to do whatever it takes to satisfy customer needs Effective
communicator and leader for employees, direct reports,
cross-functional teams and executive leadership Proven ability to
quickly adapt and drive the right results using data Highest levels
of integrity and ethics Must be flexible to work weekends and/or
nightshifts Strong working knowledge of Microsoft Word, Excel and
Powerpoint Ability to work in both a team environment as well as
independently, sometimes in ambiguous situations. Able to handle a
fast-paced, changing environment workplace Ability to stand/walk up
to 12 hours per day Chewy is committed to equal opportunity. We
value and embrace diversity and inclusion of all Team Members. If
you have a disability under the Americans with Disabilities Act or
similar law, or you require a religious accommodation, and you wish
to discuss potential accommodations related to applying for
employment at Chewy, please contact
[HRchewy.com](mailto:HRchewy.com). To access Chewy---s Privacy
Policy, which contains information regarding information collected
from job applicants and how we use it, please click here:
[https://www.chewy.com/app/content/privacy](https://www.chewy.com/app/content/privacy)).
Keywords: Chewy, Sparks , OB Escalation Specialist, Healthcare , Silver Springs, Nevada
Click
here to apply!
|