Clinical Care Coordinator (Bilingual- Hispanic)
Company: Business Health Services
Location: Sun Valley
Posted on: May 14, 2022
Job Description:
Job DescriptionBHS optimizes organizational performance by
empowering individuals to achieve their fullest potential. For over
38 years, BHS has provided comprehensive well-being solutions to
thousands of corporations, agencies, institutions, associations,
and organizations across the globe. Our assistance programs,
well-being services and behavioral health care coordination
solutions improve the health, productivity and safety of employees
and the culture, performance, and profitability of organizations.
Job Description This is a contact center-based position. Provides
telephonic and virtual holistic needs assessments, in-the-moment
crisis intervention, and problem resolution for participants
connecting with BHS services. This position works collaboratively
with all departments to ensure customer and participant
satisfaction of program services. This is a REMOTE position. BHS is
seeking candidates throughout the US. Applicants outside of
Maryland will be considered for this role. Duties and
Responsibilities:BHS Care Coordinators spend an average of 2.75
hours (after the initial call) to manage all self-referral and
informal referral cases. Time is spent on the following:
- Securing appointments in our standard timeframes with
providers
- Keeping the participant updated on our progress securing an
appointment with an EAP provider throughout the scheduling process
(i.e., hourly for emergent and urgent appointments and every 8
business hours for routine appointments)
- Sending our Notice of Privacy Practices and any required
paperwork to the provider and the participant
- Providing the intake and telephonic assessment information,
areas that need further assessment, participant goals and any other
information collected during the telephonic intake and
assessment
- Following up with the EAP provider and the participant after
the first and last visit for routine cases
- Reviewing and collaborating with the provider on the plan of
action
- Following up with the EAP provider and the participant after
every visit for high-risk cases
- Providing clinical and administrative oversight to ensure the
provider is adhering to BHS expectations and EAP industry best
practices
- Serving as a liaison and advocate for the participant when
navigating health insurance and other benefits or programs
- Troubleshooting any participant problems or concerns as they
arise
- Researching, screening and qualifying a minimum of three (3)
referrals (when available) to community resources or long-term
treatment providers when the participant's issue requires care
outside the scope of the EAP
- Offering to secure an initial appointment with a treatment
provider of the participant's choice
- Keeping the participant updated on our progress securing an
appointment with a treatment provider throughout the scheduling
process (i.e., hourly for emergent and urgent appointment and every
8 business hours for routine)
- Supporting the participant, as needed, while he/she is waiting
for the initial appointment with a treatment provider or at any
time a concern or need arises throughout the life of the case
- Following up with the participant and treatment provider (when
appropriate and with the participant's consent) after the initial
appointment for low-risk cases
- Following up with the participant and treatment provider (when
appropriate and with the participant's consent) after the initial
appointment and a minimum of monthly for a minimum of 1 year on all
high-risk cases
- Documenting all activity related to the case in our data
management system
- Reviewing all provider clinical paperwork and approving
provider payment
- Ensuring we have followed through on all promises, the
participant doesn't fall through the cracks during any step of the
EAP process, and they are satisfied with EAP services In-the-Moment
Support and Crisis Counseling As a master's level clinician, the
dedicated Care Coordinator is available to provide-in-the-moment
support. Whether a participant needs a compassionate ear,
inspiration, or guidance on handling a stressful situation, the
Care Coordinator is available for support at any time during the
participant's engagement. In addition, Care Coordinators are adept
at providing crisis counseling for individuals who are experiencing
the emotional impact of a current or past crisis. Care Coordinators
always screen for emergencies and are prepared to contract for
safety or deploy an emergency response when necessary.
- Participates in on-call rotation
- Performs miscellaneous job-related duties as assigned Required
education: Master's degree in Social Work, Counseling or Related
Field Preferred experience:
- Specializations in Employee Assistance (EAP) and/or well-being
programs or related fields
- EAP and/or case management experience
- Previous work in call/contact center
- Work experience in roll that required use of clinical
acumen
- Fluent in Spanish is preferred, but not requiredSchedule: Open
Availability 24-hour service delivery, various shifts availableTo
learn more about BHS, visit BHSonline.com BHS and Guide+Thrive
provide equal employment opportunities to all employees and
applicants for employment and prohibits discrimination and
harassment of any type. BHS fosters an environment of inclusion,
diversity, openness, and respect for all differences, including but
not limited to race, creed, color, religion, alienage or national
origin, ancestry, citizenship status, age, disability or handicap,
sex, marital status, veteran status, sexual orientation, gender
identity (transgender status), domestic partner status, marital
status, disability, AIDS/HIV Status, height, weight, genetic
information, arrest record, or any other characteristic protected
by applicable federal, state or local laws.1:00pm - 9:30pm EST
Saturday-Wednesday5:30pm - 2:00am EST Monday-Friday4:00am - 12:30pm
EST Saturday-Wednesday3:00am - 11:30am EST Saturday-Wednesday2:00pm
- 10:30pm EST Monday-Friday
Keywords: Business Health Services, Sparks , Clinical Care Coordinator (Bilingual- Hispanic), Healthcare , Sun Valley, Nevada
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