Customer Service Representative

Company: Sika
Location: Fernley
Posted on: January 15, 2022

Job Description:

Exciting ChallengesSika's plant in Dallas, TX has been creating insulation solutions based on the latest building science. Our full line of high-quality, polyiso-based wall, roof and specialty insulation products for commercial, industrial and residential applications delivering maximum R-values and minimum environmental impact, with efficiency in installation, cost and design.Some of the exiting challenges that this position will encounter are as follows:The responsibilities include:Utilizing the Sales and Distribution module of SAP. Follow and remain proficient in procedures to enter and manage Sales Orders and Purchase Orders. This position will be responsible for servicing all accounts located in the West regionMonitor SAP generated back order lists, open billing lists, scheduled picking and shipping lists, etc., to fulfill and stay ahead of customer's orders and related needsPromptly answer questions from customers and sales representatives as they arise.Provide backup support and coverage for other Customer Service Representatives as directedPromptly answer phone calls and/or questions as they ariseFollow all company policies, including environmental policy and notify supervisor of any concern that may affect your work area or other company propertyPerform miscellaneous duties as assigned We Need Your SkillsThe ideal candidate will have the following qualifications:High School Diploma2-5 years of work experience in a similar positionThe candidate should have the following personal skills and abilities:Professional Aptitude with good problem solving, analytical and interpersonal skillsComputer literate (Windows Applications: Word, Excel, Lotus Notes email); and SAP SD knowledge Detail orientedGood follow up skillsCustomer service oriented with good communication skillsKnowledge of the construction/roofing industry is a plusAbility and willingness for occasional travel via car, airplane or trainIntroSika USA is one of the nation's top specialty chemicals companies with a leading position in the development and production of systems and solutions for building, construction, and automotive industries. With subsidiaries in 100 countries around the world and in over 300 factories, Sika employs more than 25,000 people and generated sales of $7.5 billion dollars in fiscal 2019.Sika is a continually growing company with a variety of locations that offers opportunity to advance through career development. By joining Sika, you will join a dynamic culture in which growth is encouraged, work ethic is valued, and excellence is rewarded. Sika Corporation takes active roles in our community and maintains a variety of sustainability initiatives. At Sika, we are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion by providing equality of opportunity in all aspects of applicants and employment.No matter the role or location, every member of the Sika team works with Sika Spirit: Protecting the past, Building the present, and Innovating for the future.

Keywords: Sika, Sparks , Customer Service Representative, Hospitality & Tourism , Fernley, Nevada