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VISA Customer Service

Company: SCHEELS
Location: Sparks
Posted on: January 16, 2022

Job Description:

SCHEELS HIRING FAIRWe are hosting a career fair to continue to find good people! Tuesday, June 8th 11:00 AM 6:00 PM Wednesday, June 9th 11:00 AM 6:00 PM Please fill out our online application in advance and come in during any of the times listed above. We look forward to seeing you. Our goal is to be the best retailer in USA in the eyes of our customers, associates, and business partners. We would love to have you join the Scheels team! Overview: Part Time: $15.00 - $17.00/ HR Scheels Company Goals: We strive to be the best retailer in USA in the eyes and minds of our customers, associates, and business partners. Overview: The VISA Program Coordinator position will provide support and world class customer service to all customers and associates. They will promote, teach and train customers and associates through VISA program curriculum and initiatives as well as resolve VISA related issues for customers. Responsibilities: Maintain a high standard of confidentiality and respect for privacy when working with customers who are applying for the Scheels VISA Professionally process completed applications, finish the check-out process and be knowledgeable to answer questions and potential issues relating to the Scheels VISA Coordinate new associate training for VISA specialists, Cashier, Sales Associates as well as annual VISA compliance testing for the Scheels VISA. Writes the schedule for the VISA booth staff Complete daily logs, calculate monthly goals, track store performance all while maintaining compliance with First National Bank, VISA and Scheels regulations and standards Stock VISA materials daily throughout the store, order VISA materials as needed; signage, folders, applications, etc. Organize and execute Card member Appreciation Days or other special promotions at a high level according to standards set by the bank as well as Scheels Corporate Office Maintain an orderly appearance of personal work space and surrounding areas Excellent communication and customer service skills (both written and verbal), organizational skills, attention to detail and problem solving skills Be professional and confident in attitude and appearance, contribute to a positive team atmosphere and treat others with respect and consideration while following Scheels policies and procedures Proficiency in Microsoft Office programs such as Excel and ability to learn Google systems like Drive, Google Docs, etc. Ability to calculate figures and amounts including but not limited to; discounts, percentages, interest, commissions, proportions and volume. Ability to apply basic concepts of algebra and geometry Ability to give informative and effective presentations to teach and communicate procedures while responding to questions and feedback from managers, clients, customers and the general public Ability to meet deadlines set by First National Bank, VISA and Scheels Schedule will include a combination of shifts during the hours of 8am 9pm Monday through Saturday, 11am 7pm on Sundays Schedule will include varied hours; days, evenings, weekends, and holidays Requirements: Customer Service Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine Thank you Culture Approach daily tasks, projects and follow-up communication with energy and sense of urgency Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact Show respect and appreciation for others and Scheels Arrive to work and meetings 10 minutes early Servant Leadership Genuine interest and action in helping others before yourself, regardless of recognition or reward Teach-ability Consistent eagerness to listen, learn, apply knowledge and accept critical feedback Ability to adapt to a changing work environment Ability to apply concepts of basic math, grammar, punctuation and spelling Dress Code Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners Efficiency Demonstrate pride and ownership of their work while meeting expected deadlines Education & Experience: Ideal candidate will have a minimum of an Associates Degree from a 2-year or technical school; or one to two years of related experience and/or training; or an equivalent combination of education and experience. Physical Requirements/Lifting Requirements: Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation. Light work - Exerting up to 20 pounds of force occasionally, and/or to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Physical demand requirements are in excess of those for sedentary work. Schedule:Must be flexible to work assigned schedule between 9a.m. and 9p.m., Monday through Saturday, 10a.m. and 6p.m., Sunday.Schedule may include varied hours, days, evenings, weekends, and holidays. Average hours per week is 20-25hours. Benefits:Scheelsoffers a benefit package to include: Benefits: Scheels offers a benefit package to include: Employee Stock Ownership Program - Scheels is a Private, Employee Owned, Company Best Discount in Retail Pay Range: $15.00 - $17.00 per hour Employee Assistance Program 401(k)/Roth(k) Professional Uniforms Provided Equal Opportunity EmployerScheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate. To take advantage of this excellent opportunity, please complete our online application and attach your resume, or stop by 1200 Scheels Dr, Sparks, NV, 89434,to complete a paper application.

Keywords: SCHEELS, Sparks , VISA Customer Service, Hospitality & Tourism , Sparks, Nevada

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