Customer Service Representative (Seasonal / Summer)
Company: Quick Space
Location: Sparks
Posted on: June 17, 2022
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Job Description:
Job Description Job Description: Sales & Service Customer
Service Representative Supervisor: Office Manager --- Customer
Service Supervises: none Overview: The Customer Service
Representative will provide outstanding service acting as the
primary point of contact for customers regarding products and
services related to customer programs. Customer Service
Representative will provide callers with thorough service that
builds relationships, resolves issues, and increases overall trust
and satisfaction in Quick Space products and services General
Responsibilities: -- Professionally handle a high volume of
incoming calls. -- Thoroughly and efficiently gather customer
information, assess, and fulfill customer needs and educate
customers where applicable regarding products and services. --
Ability to utilize and navigate multiple systems simultaneously. --
Be dependable and meet all attendance requirements. -- Resolve
customer issues via one call resolution guidelines and/or escalated
process. -- Meet or exceed company and customer performance
metrics. -- Maintain a balance between company policy and client
benefit in decision making. -- Continuously evaluate and identify
opportunities to drive process improvements that positively impact
our customers. -- Responsible for call disposition or compiling and
generating reports as required. -- Ability to accept and embrace
changes within the current business environment. Qualifications: --
Professional demeanor -- Strong attention to details and excellent
communication/listening skills -- Bilingual (Spanish/English)
skills a plus -- Demonstrated passion for excellence with respect
to treating and caring for customers -- Strong decision making and
analytical abilities -- Ability to identify customer needs and
clearly articulate products and services -- Schedule flexibility to
include weekends, evenings, possible holidays and occasional
overtime -- Highly developed sense of integrity and commitment to
customer satisfaction -- Be a team player -- Ability to pass a drug
screen and background check Experience: -- Previous experience in
customer service Nothing in this job description restricts the
Company---s right to assign or reassign duties and responsibilities
to this job at any time. Working Conditions: This position requires
the ability to communicate effectively, perform work while standing
and sitting throughout your assigned shift. Ability to stay focused
in a busy environment. Must be able to pass a pre-employment
background check and drug screen. Company Description Quick Space
is committed to creating environments where humans thrive by
offering portable business solutions and exceptional service. We
proudly rent and sell portable business solutions in order to
assist our community and remove space obstacles. We understand the
importance of providing every team with appropriate working
climates and the role that plays in recruitment, productivity and
retention.
Keywords: Quick Space, Sparks , Customer Service Representative (Seasonal / Summer), Hospitality & Tourism , Sparks, Nevada
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