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Customer Service Advisor

Company: Best Buy Health
Location: Fernley
Posted on: September 21, 2022

Job Description:


This role is hybrid, which means you must be located within a drivable distance to the Reno Best Buy Health office.
Pay: 19/hr plus weekend plus bonus pay for weekend work and shifts that work later than 7pm
Start Date: 10/10
As a Customer Advisor, you bring our mission to life by making meaningful connections with our active aging customers and their care takers. Customer Advisors respond to a consistent flow of customer interactions, providing support for billing and usage inquiries, service plan or account changes, basic troubleshooting, and advocating on behalf of the customer to provide unique health and safety services that support the customer s specific needs. To thrive in this role, you must be able to listen actively and patiently to understand customers needs and efficiently resolve their concerns. When you care for our customers, we care for you in return. We offer extensive employee benefits and strive to continuously improve not only the customer experience, but also the employee experience. Whether working from home or on-site in one of our state-of-the-art Caring Centers, our leaders are here to support and help you grow your skills and career.
At Best Buy Health our mission is to help enrich and save lives through technology and meaningful connections. Today more than one million customers use our health and safety products and lifesaving services which provide peace of mind, encourage independent living, and even save lives. The Customer Service team directly supports our mission by facilitating meaningful connections with our valued customers. This team is dedicated to delivering the highest level of customer satisfaction. We are a close-knit team that prioritizes fun and both personal and professional development.
Key Responsibilities

  • Respond to high volume of inbound calls from new and/or existing subscribers, handling caller needs
  • Actively listen, providing caring and supportive responses, while problem solving to resolve customer issues
  • Recommend product and value-added services that align with a customer's shared needs
  • Protect customer information by adhering to all Federal and State regulations (i.e., CPNI, PCI and HIPAA)
  • Update and maintain confidential service and personal health data provided by customers
  • Perform Tier 1 troubleshooting for all products and services
  • Provide support for Lyft services and Phonebook support
  • Observe provided schedule and manage time effectively to achieve monthly and quarterly performance goals
  • Adhere to all Company procedures, protocols, and processes, as well as Federal and State regulations
  • Meet or exceed the established productivity and quality goalsBasic Qualifications
    • High school diploma or GED
    • 1 year of customer service and/or call center experience
    • Beginner level proficiency with Microsoft Office (Outlook, Word, Excel)
    • Beginner level proficiency with general computer navigation skillsPreferred Qualifications
      • Previous experience working in fast-paced call center environment
      • Previous experience working in a technology industry
      • Previous experience working with Senior aged customers

Keywords: Best Buy Health, Sparks , Customer Service Advisor, Hospitality & Tourism , Fernley, Nevada

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