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Assistant Store Manager

Company: Dotty's
Location: Sparks
Posted on: November 18, 2022

Job Description:

DescriptionUnder the supervision of the Store Manager or a Concept Manager, the Assistant Store Manager is responsible for the supervision of Bartenders and location(s) assigned. The Assistant Store Manager is expected to:

  • Spend approximately 80% of their time at their assigned location(s) conducting inspections, managing inventory levels and reporting, assisting bartenders, and training bartenders on customer service, cash handling, and compliance matters;
  • Spend approximately 20% of their time on-call addressing unscheduled issues such as jackpots, schedule changes, and emergencies as they arise.Job Skills, Knowledge, and Abilities:
    • Excellent customer service skills and an ability to interact with customers and employees in a professional manner;
      • Possess excellent productivity, adaptability, self-drive, ownership and accountability, time management, focus and handling of distractions, and ability to communicate precise and concise information to the right people at the appropriate time(s);
        • At least 21 years of age;
          • Ability to obtain regulatory license or certifications in appropriate jurisdiction(s);
            • Have and maintain a valid Nevada Driver's License, reliable transportation, vehicle insurance, and an acceptable driving record;
              • Experience in a customer service position accepting cash payments, making change, and safeguarding funds;
                • Proficiency in the use of PC computer software (MS Word, Excel, PowerPoint, and Outlook);
                  • Ability to work varied shifts, including weekends and holidays when required;
                    • Ability to stand for long periods of time and bend and lift up to 25 pounds;
                      • Capable of multi-tasking, with strong organizational skills and attention to detail.Required Job Task Details:
                        • Train bartenders on updated policies and procedures as-needed;
                        • Approve jackpot payout funds for verified jackpots and complete the required W-4 and Title 31 documentation;
                        • Address last minute schedule changes for bartenders;
                        • Supervise bartenders on shift and report complaints, absences, and other violations of company policy up the chain of command;
                        • Verify compliance with company cleanliness, safety, and regulatory standards;
                        • Address customer concerns and resolve disputes as-needed in accordance with company guidelines and regulatory requirements;
                        • Count and reconcile food and beverage deposit funds and prepare bank deposit slips;
                        • Assist in the resolution of inventory related issues to ensure system depletion functions correctly;
                        • Generate daily food, beverage, and supply orders using established guidelines and procedures;
                        • Perform other job duties as assigned.

Keywords: Dotty's, Sparks , Assistant Store Manager, Hospitality & Tourism , Sparks, Nevada

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