Seasonal Customer Service Team Member
Company: Michaels Stores, Inc.
Location: Sparks
Posted on: November 14, 2023
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Job Description:
Store - SPARKS, NVDeliver friendly customer service, help
customers shop our store, and find what they're looking for. Ensure
all customers receive a fast and friendly checkout experience.
Complete truck unloading and merchandise duties throughout the
store including maintaining store recovery standards to deliver our
Brand Promises.Help customers shop, locate products, and provide
them with solutionsProvide a fast and friendly checkout experience;
execute cash handling to standardsEngage customers on the benefits
of the Rewards program and Private Label Credit Cards and complete
enrollmentsEducate customers on the Voice of Customer (VOC)
surveyAssist with Omni channel processes, including Buy Online
Pickup in Store (BOPIS) and Ship From Store (SFS)Participate in the
truck unload, stocking, and planogram (POGs) processesResponsible
to complete merchandise recovery and maintenance including the
merchandise return / go back process and general store recovery to
ensure a well-merchandised and in-stock storePerform Store In Stock
Optimization (SISO) and AD set duties as assignedSupport shrink and
safety programsAdhere to Standard Operating Procedures (SOPs) and
Company programs to ensure compliance with applicable laws and
requirements; execute Company policies and standardsInteract with
others in an accepting and respectful manner; remain positive and
respectful, even in difficult situations; promote commitment to the
organization's vision and values; project a positive image and
serve as a role model for other Team MembersCross trained in Custom
Framing selling and productionOther duties as assignedPreferred
Knowledge/Skills/AbilitiesPreferred Type of experience the job
requiresRetail and/or customer service experience preferredPhysical
RequirementsWork EnvironmentAbility to remain standing for long
periods of timeAbility to move throughout the storeRegular bending,
lifting, carrying, reaching, and stretchingLifting heavy boxes and
accessing high shelves by ladder or similar equipmentIf you need
help performing these essential functions of your job, please
contact your supervisor so that we may engage in the interactive
process with you to determine if a reasonable accommodation is
available.Public retail store setting taking care of our customers;
all public areas are climate controlled; some stock rooms may not
be climate controlled; some outdoor work if assigned to retrieve
shopping carts or while unloading trucks; Frame shop contains glass
cutter and heat press; work hours include nights, weekends and
early morningsApplicants in the U.S. must satisfy federal, state,
and local legal requirements of the job. To review a comprehensive
list of benefits, please visit Michaels Benefits
(MIKBenefits.com)CA, CO, CT, WA, RI and select New York cities only
- To review pay ranges for the position you are applying for,
please visit Michaels Pay Ranges - CA, CO, CT, WA, RI, and select
New York cities only. (MIKBenefits.com)For 50 years, Michaels has
been the best place for all things creative. We strive to inspire
our customers, cultivate confident leaders, and serve our
communities by fostering an inclusive environment for everyone to
learn, shop, and create. At Michaels, everyone has a seat at our
craft table and every Team Member is encouraged to hone their craft
with opportunities for personal and professional growth. From our
Stores and Distribution Centers to Artistree and our Support
Center, our best-in-class team is committed to delivering on our
purpose to fuel the joy of creativity. As the leading creative
destination in North America, we operate over 1,290 stores in 49
states and Canada and online at Michaels.com and Michaels.ca. The
Michaels Companies, Inc. also owns Artistree, a manufacturer of
custom and specialty framing merchandise, and MakerPlace by
Michaels, a dedicated handmade goods marketplace.Michaels is an
Equal Opportunity Employer. We are here for all Team Members and
all Makers to create, innovate and be better together. Michaels is
committed to the full inclusion of all qualified individuals. In
keeping with this commitment, Michaels will assure that people with
disabilities are provided reasonable accommodations. Accordingly,
if a reasonable accommodation is required to fully participate in
the job application or interview process, to perform the essential
functions of the job, and/or to receive all other benefits and
privileges of employment, please contact Customer Care at
1-800-642-4235 (1800-MICHAEL).EEOC Know Your Rights Poster in
EnglishEEOC Know Your Rights Poster in SpanishEEOC Poster Optimized
for Screen ReadersFederal FMLA Poster Federal EPPAC Poster
Keywords: Michaels Stores, Inc., Sparks , Seasonal Customer Service Team Member, Hospitality & Tourism , Sparks, Nevada
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