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Customer Service Rep (Call Center) (Sparks,NV)

Company: Teleperformance
Location: Sparks
Posted on: September 12, 2019

Job Description:

Join our fun family-like atmosphere at our beautiful location with great new wages up to, awesome bonus incentives and opportunity for career advancement. Apply today!
Up to $14/hr ($12.50/hr plus performance bonus incentive)
Get Hired in April and earn a $500 Sign on BONUS
$500 sign on bonus ($250 paid out after 60 days of employment, $250 paid out after 90 days of employment)
About the Company
Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.
We are a team of 300,000 + passionate employees. Located in 80 countries with 400 + facilities and 218,000 workstations.
Our people feel they are part of something way bigger than just a job. We try to make a positive difference in people's lives and make the world a better place.
Duties/Responsibilities

  • Ability to listen effectively
  • Responsible for all member inquiries
  • Ability to empathize with the member
  • Ability to analyze member issues
  • Knowledge of banking regulations and guidelines associated with banking products
  • Responds to servicing inquiries
  • Provide excellent customer service
  • Critical thinking, proactive attitude, strong communication skills displaying empathy and caring
  • Must be extremely detail-oriented
  • Be extremely articulate and professional
  • Experienced with standard business applications including MS Office
  • Participates in additional training courses when needed
  • Performs other related duties and assignments as required Qualifications:
    • Type 25 wpm
    • Ability to use desktop computer system and hardware. e.g. mouse, keyboard, dual monitors.
    • Ability to use Windows operating systems and navigate between various windows.
    • Logical problem solving skills
    • Proven oral/written communication skills
    • Availability to work various shifts
    • Demonstrate a high sense of urgency
    • Must have a keen sense of attention to detail, taking the initiative.
    • Must be able to pass a Federal Background Check and Drug testing Teleperformance is an Equal Opportunity Employer

      Associated topics: agente de servicio al cliente, associate, customer care associate, customer service, customer service specialist, rep, service representative, technical support, telephone, telephone service representative

Keywords: Teleperformance, Sparks , Customer Service Rep (Call Center) (Sparks,NV), Hospitality & Tourism , Sparks, Nevada

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