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PBX Operator

Company: Nugget Casino Resort
Location: Sparks
Posted on: August 2, 2022

Job Description:

Job Description FUNCTION: In a timely and professional manner route all internal and external calls as received, addressing guest concerns and complaints immediately and professionally. RESPONSIBILITIES: 1.Answer incoming guest room calls, internal housekeeping calls and outgoing calls, including radio communications. 2.Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment. 3.Process wake-up calls for guests, record entries, properly log requestors name, time of call, date, room number, nature of request, and dispatches accordingly as necessary. 4.Operate a console and all peripheral equipment. 5.Contact executives via cellular telephone. 6.Utilize overhead paging for casino guests. 7.Responsible for properly executing all requests made by VIP Services, Executives, etc. 8.Meet the demands of a fast-paced environment by using good judgment and the ability to multi-task. 9.Knowledgeable of all pertinent property information and upcoming events, accurately responding to guest inquiries. 10.Contribute to the delivery and measurement of excellent guest service consistent with the Company's core service standards and brand attributes that exceed guest expectations. 11.Maintain confidentiality of department affairs. 12.Contribute to a positive, empowering work environment through setting an example and consistency of day to day work habits. 13.Respond to and resolve guest complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties. 14.Promote and develop or modify systems or practices that create problems or impede our commitment to unparalleled excellence in customer service in addition, stressing the importance of team oriented philosophies. 15.Maintain effective communications with all hotel operational departments to effectively resolve situations impacting guest service or malfunctions of departmental equipment. 16.Offer added services based on guest requests. 17.Work closely with the Front Desk, Engineering and Housekeeping staff. 18.During emergency situations, provide correct up to date information to staff, and guests. 19.Own all requests and complaints; resolve issues immediately and follow up to ensure the guest's satisfaction. 20.Address guest concerns and or complaints in a timely and professional manner 21.Regular predictable attendance is required. 22.Knowledgeable of and consistently follow Nugget policies and procedures as well as appropriate local, state and federal regulations. 23.Communicate effectively with all levels of the Nugget team and guests. 24.Perform work in a safe manner and maintain a safe environment for team member and guests. 25.Immediately report unsafe conditions and team member or guest incidents to a member of the management team or Security. 26.Maintain a positive and professional image when performing duties or representing the Nugget and encourage others to do the same. 27.Other duties and responsibilities as assigned. REPORTING RELATIONSHIPS: PBX Supervisor MINIMUM REQUIREMENTS: EDUCATION LEVEL: High School diploma or equivalent is required. LANGUAGE: Effectively communicate with others both verbally and in written form using the English language. EXPERIENCE: Two years PBX or similar setting preferred SPECIAL SKILLS: PHSYICAL DEMANDS ANDWORK ENVIRONMENT Ability to walk, stand, or sitfor long periods of time Ability to lift, move, push,pull items up to 40 lbs. Fine finger manipulation. Work environment may includesmoke and variable temperature, lighting, and noise levels. Work may be performed indoorsand outdoors during special events. Company Description Nugget Casino Resort in Reno began operations in 1955 as a coffee shop across the street from our present location. Throughout the years, the Nugget has become a premier Hotel/Casino Resort in the Reno/Tahoe area. We have over 1,500 rooms, eight award-winning restaurants, 110,000 square feet of convention space, a world-class spa and over 2,000 employees. Today, the resort offers a competitive benefits package in a fun and friendly setting. We have a sterling reputation for the friendliest employees in the industry, who strive to provide the very best in guest services. Work for the best, come to the Nugget

Keywords: Nugget Casino Resort, Sparks , PBX Operator, IT / Software / Systems , Sparks, Nevada

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