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Technical Field Supervisor

Company: iHire
Location: Sparks
Posted on: November 28, 2019

Job Description:

Position: Technical Field Supervisor

Division:Transportation Technology

FLSA Status: Exempt

Reports To: Program Manager or assignee

Location: Nevada with some travel to ID and WY

Region: Western Operations

SUMMARY

TheTechnical Field Supervisor is a hands-on work leader and will lead a team ofskilled technicians and other staff, if required. Technical Field Supervisors developand ensure procedures are followed effectively and efficiently withoutsacrificing safety and/or quality in the performance of their assigned workareas. The Technical Field Supervisor is also responsible for the installation,maintenance, and repair activities related to the construction, installation andmaintenance of Transportation Technologies including but not limited to: vehiculartraffic monitoring sensors, intelligent transportation systems, RWIS and otherrelated systems. Activities include but are not limited to inspecting andhands-on activities including the installation, repair, and maintenance ofelectronic equipment such as RWIS equipment, DMS systems, HAR systems, trafficmonitoring devices, traffic sensors, communications / networking equipment, CCTV,computers, industrial controls, short-haul transmitters, and antennas.

TheTechnical Field Supervisor will perform initial and final site inspections,which includes documenting using photos, video recordings, electronicchecklists, and quality guidelines.

TheTechnical Field Supervisor is a subject matter expert on his/her job and trainsother Field Technicians initially and on an on-going basis. In addition,the Technical Field Supervisor direct activities of other Field Technicians asnecessary, interfaces with the customer, and develops and provides routinereports on performance and activities.

KEYTASKS & RESPONSIBILITIES


  • Direct responsibility for program safety and safety in the field
  • Direct oversight of field technician/staff performance.
  • Development of weekly field staff agendas/work assignments.
  • Identify and address inefficient work practices.
  • Develop, review and edit documentation before submission to customer.
  • Fulfill the function of first line after-hours support for field staff and clients.
  • Fulfill the function of first line response to staff conflicts.
  • Maintain/manage customer owned spare parts inventory.
  • Participate in preparation and execution of internal and customer inventory audits, as required.
  • Coordinate vendor RMA's for repair of customer-owned parts.
  • Develop procedures for updating PM forms and maintaining Tech Procedures & Technicians' Handbook.
  • Develop required reports and presentations for internal management and customer
  • Develop task scopes of work and estimate for performance.

    To perform this jobsuccessfully, an individual must be able to perform each essential dutysatisfactorily. The requirements listed below are representative of theknowledge, skills, and/or ability required. Reasonable accommodations may bemade to enable individuals with disabilities to perform the essentialfunctions. In addition, the position requires up to 85% travel throughout the Nevada, Idaho, Wyoming, and Other locales as needed. Day and night work is requiredincluding weekends as needed.

    ESSENTIAL DUTIES &RESPONSIBILITIES

    • Three years of proven supervisor and organizational skills and capabilities within transportation technology or electrical/electronic system installation, commissioning, inspection and troubleshooting/repairs..
    • Ability to deliver high quality work while meeting short deadlines.
    • Ability to build a team and be a team player.
    • Strong initiative, organizational abilities, attention to detail and completeness.
    • Ability to multi-task and adapt to changing priorities.
    • Strong customer service skills.
    • Excellent verbal and written communications skills.
    • Installation, inspection and maintenance/repair of Transportation Technologies including but not limited to traffic monitoring devices, sensors, communications equipment, networking equipment, CCTV, computers, industrial controls, transmitters, and antennas.
    • Assist in developing project budget, costs, and job estimates, schedule, and plans specifying goals, strategy, staffing, scheduling, risk assessments, contingency plans and allotment of resources for each phase of the project.
    • Ability to train and mentor Field Technicians.
    • Oversight of task work orders, jobs, and Field Technicians as necessary.
    • Assist the Management and administrative staff in the review and monitoring of technician service call reports
    • Interact with customers and vendors to integrate new product applications and transfer relevant knowledge to a technical and field construction workforce.
    • Ability to analyzes and interpret performance and test data.
    • Work with Microsoft Office and other software applications.
    • Ability to write/develop reports and business correspondence.
    • Assist with production and delivery of daily and weekly customer reports.
    • Effectively use industry related tools and equipment including (but not limited to): Digital Multi-Meters, Oscilloscopes, Earth Ground Meggers, and other electronic test equipment as required to perform work.
    • Capable and willing to perform work at heights via the safe use of ladders, bucket trucks and pole/tower climbing.
    • Other duties as assigned.

      EDUCATION, EXPERIENCE, LICENSE

      • Associates Degree in Transportation or Electrical Engineering, Electronics, or related field or equivalent preferred.
      • A minimum of Five (5) years or more technical experience relatable to Transportation Technologies.
      • Three (3) years of progressive increase in responsibilities in the workplace.
      • Understanding the practical applications of engineering science and technology applying principles, techniques, procedures and methods to the design, installation, and maintenance of field deployed systems.
      • Traffic Data Collection and ITS technology experience is preferred with experience in the following road-side electronics, technologies, and/or products: Dynamic Message Signs, CCTV, RWIS, Vehicle Detection Systems, Highway Advisory Radio, and other intrusive and non-intrusive products.
      • Three (3) years of computer experience with Microsoft suites of software (including Word, PPT and Spreadsheets).
      • Valid Driver's License
      • Good driving record
      • Fiber Optics and IMSA Signal Technician training a plus.

        KNOWLEDGE & SKILLS

        • Effective communication skills both verbal and written.
        • Computer skills (MS Office Suite and Windows Operating Systems)
        • Ability to read, interpret, modify, or create project specific documents such as technical, operational, maintenance and procedure documentation.
        • Ability to write technical reports, presentations and correspondence.
        • Ability to effectively present information in one-on-one and small group situations to clients, and other employees of the organization.
        • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
        • Ability to calculate figures and amounts such as discounts, interest, commissions.
        • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
        • Ability to interpret a variety of instructions furnished in written, oral, diagram, orschedule form.

          PHYSICAL DEMANDS

          The physicaldemands described herein are representative of those that must be met by anemployee to successfully perform the essential functions of the job. Reasonable accommodations may be made toenable individuals with disability to perform the essential functions.

          Whileperforming the duties of this job, the employee is regularly required to stand;use hands to finger, handle or feel; and talk or hear. The employee frequently is required to reachwith hands and arms. The employee is frequentlyrequired to stand; walk; climb or balance; and stoop, kneel, crouch, orcrawl. The employee must frequently liftand/or move up to 25 pounds and occasionally life and/or move up to 75pounds. The employee occasionally isrequired to work at heights up to 60 feet. Specific vision abilities requiredby this job include close vision, distance vision, peripheral vision, depthperception, and ability to adjust focus.

          WORK ENVIRONMENT

          Whileperforming the duties of this job, the employee is regularly working neartraffic. The employee is frequentlyexposed to moving mechanical parts. Theemployee is occasionally exposed to high, precarious places; fumes or airborneparticles; and toxic or caustic chemicals. The noise level in the work environment is usually loud. Working six totwelve hours per day is common, while being exposed to weather, dust, andconstruction site hazards.

          BENEFITS

          We offercompetitive compensation, medical, dental, vision, short-term & long-termdisability, life/AD&D, 401K, and paid time off in addition to great careergrowth opportunities.

          EOE AA M/F/VET/DISABILITY

          All qualified applicants willreceive consideration for employment without regard to age, race, color,religion, sex, sexual orientation, gender identity, protected veteran status,disability, national origin or any other characteristic protected by law.Employment Type: Full Time

          Years Experience: 5 - 10 years

          Salary: $60k+ Annual

Keywords: iHire, Sparks , Technical Field Supervisor, IT / Software / Systems , Sparks, Nevada

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