Sparks-Recruiter Since 2001
the smart solution for Sparks jobs

Customer Retention Specialist - Entry Level

Company: OptimumCX
Location: Sparks
Posted on: March 16, 2020

Job Description:

Salary is 12 - 14.50 an hour depending upon your experience. Customer?Retention Specialist The Customer Retention Specialist will provide exceptional customer service experience to small businesses currently defined as under 1000 monthly recurring revenue, located primarily in North America. Use your persuasion skills to win back customers and get rewarded You will be responsible for retaining North American small business owners who are considering cancelling their subscription service. Youll actively listen to understand the customers reasons for leaving and retain them through a variety of defined playbook strategies. Your ability to win over people with your positive attitude and persuasion skills will remind customers why they originally signed-up as well as promoting additional value in extending their cloud communications services monthly bonus for meeting and exceeding targets Customer Retention Specialist Primary Job Functions: Answer inbound calls, and make outbound calls, to small business owners who have indicated that they are planning to terminate their services Achieve and exceed individual monthly targets Probe for the reasons why the customer is planning to switch services Execute best retention practices using your persuasion skills Manage all interactions and offers in Salesforce.com Collaborate with sales management on ideas to implement new tactics in winning customers back Customer Retention Specialist Requirements: Must be at least 18 years of age Must have a HS Diploma/GED Must be able to pass a background check Able type a minimum of 30 WPM Customer Service Experience 1-2 years Punctuality (Good Attendance) Positive and Professional Demeanor Persuasion Skills Active Listening Skills Customer Focused Computer Skills understanding of cloud computing and telephone/communications services Detailed Oriented Strong communication skills both verbal and written Solid experience in problem solving and resolution skills Strong analytical skills, able to multitask Business Acumen to understand small business owners priorities Salesforce and/or CRM experience preferred Able to work in a fast pace call center environment Customer Retention Specialist Desired Skills: Previous sales and/or retention experience in a call center business to business sales preferred Company Offers: Full time work hours Paid training Opportunity to earn commissions Advancement/career opportunities (WE PROMOTE FROM WITHIN) 85% of our current managers have been promoted into their current positions Benefits offered after completion of 60 consecutive work days Ask about our exciting new on site market and how you can receive lunch on us Physical Demands: Must be able to remain in a stationary position for long periods of time, constantly operates a computer, telephone and other office equipment as needed. ? #p #ZR

Keywords: OptimumCX, Sparks , Customer Retention Specialist - Entry Level, Other , Sparks, Nevada

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Outside Sales Representative
Description: Outside Sales Representative B2B --- Based in Reno NV br br Job Title: Outside Sales Representative br Department: Outside Sales br Location: Based in Reno NV br Reports to: Manager --- Outside (more...)
Company: ooma
Location: Reno
Posted on: 04/10/2020

Utility Dishwasher
Description: Bj's Restaurants is a successful, popular, growing concept that has endless opportunity. This is a place that fosters leaders - takes care of it's people and
Company: BJ's Restaurant & Brewhouse
Location: Sparks
Posted on: 04/10/2020

Chewy Team Member (Sparks)
Description: Chewy is hiringWarehouse Workers for our fulfillment centerin Sparks There are a variety of shifts up to 16.75/hour Standard opportunity for increases at 3, 6, 12, 18, 24, 30, 36, 42 and 48 months FULL-TIME (more...)
Company: Chewy
Location: Sparks
Posted on: 04/10/2020


Senior Systems Engineer Design & Development
Description: Job Description5-D Systems is a growing defense contractor, in Round Rock Texas, with a focus on systems and software engineering for Unmanned Aircraft Systems. With an ever-increasing government interest (more...)
Company: 5-D Systems, Inc.
Location: Roseville
Posted on: 04/10/2020

Associate Chiropractor needed in Incline Village, NV
Description: Full time associate needed for this growing wellness practice in Incline Village, NV. Seeking
Company: MMA Chiropractors
Location: Reno
Posted on: 04/10/2020

Product Labeler (full-time)
Description: Current Living Spaces Employees: Please apply via your internal Workday Account. br br Living Spaces is a growing home furnishing brand and we continue to open new locations. We know in order to stay (more...)
Company: Living Spaces
Location: Roseville
Posted on: 04/10/2020

Chewy Team Member (Reno)
Description: Chewy is hiringWarehouse Workers for our fulfillment centerin Sparks There are a variety of shifts up to 16.75/hour Standard opportunity for increases at 3, 6, 12, 18, 24, 30, 36, 42 and 48 months FULL-TIME (more...)
Company: Chewy
Location: Reno
Posted on: 04/10/2020

Pick/Pack - Days (Reno,NV)
Description: Chewy is hiringWarehouse Workers for our fulfillment centerin Sparks There are a variety of shifts up to 16.75/hour Standard opportunity for increases at 3, 6, 12, 18, 24, 30, 36, 42 and 48 months FULL-TIME (more...)
Company: Chewy
Location: Reno
Posted on: 04/10/2020

Pick/Pack - FT (Reno,NV)
Description: Chewy is hiringWarehouse Workers for our fulfillment centerin Sparks There are a variety of shifts up to 16.75/hour Standard opportunity for increases at 3, 6, 12, 18, 24, 30, 36, 42 and 48 months FULL-TIME (more...)
Company: Chewy
Location: Reno
Posted on: 04/10/2020

Life Insurance Sales Representative - LIFE INSURANCE LICENSED REQ'D (Sparks,NV)
Description: CURRENT LIFE INSURANCE LICENSE REQUIRED TO BE CONSIDERED Are you an individual with a strong desire to succeed in the business world and help families at the same time We have a wide range of mortgage (more...)
Company: The Alliance
Location: Sparks
Posted on: 04/10/2020

Log In or Create An Account

Get the latest Nevada jobs by following @recnetNV on Twitter!

Sparks RSS job feeds