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System Engineer

Company: ITS Logistics
Location: Sparks
Posted on: February 24, 2021

Job Description:

About ITS Logistics
ITS Logistics is a premier Third-Party Logistics company (3PL) that offers personalized supply chain solutions with dedicated fleet and asset-light transportation services that both rank in the Top 50 in North America, and innovative omnichannel distribution fulfillment services with more than 1 million sq. ft. Since 1999 our purpose has been to improve the quality of life by delivering excellence in everything we do. To learn more about ITS Logistics, visit .
The Culture
Our associates enjoy a strong sense of teamwork, community, career growth, and work/life balance. We actively seek team members who will add value to the business and strength to our culture. Treating others with respect and compassion is at the core of the ITS philosophy. We provide a safe and positive working environment for our employees and offer opportunities to grow, both personally and professionally. This belief also extends to our community, where we work to provide economic stability through quality employment opportunities and give back whenever we can.
Position Summary
We have an immediate opening for a Systems Engineer (SE) at our corporate headquarters in Sparks, NV. This is an exciting opportunity for a seasoned IT generalist. The successful candidate will have substantial knowledge of IT Operations, a strong desire to learn and grow, a natural curiosity for finding a better way and a knack for trouble shooting. This hands-on position will work on support requests and engineering projects as assigned. This critical role is accountable along with their team members for delivering reliable, consistent and outstanding service to ITS's internal and external customers. The SE also requires skills such as initiative, time management, prioritization, multi-tasking, project assessment, scoping, estimation, time allocation/tracking, documentation, communication, and testing and solution deployment.
Principle Accountabilities

  • Works on problems of moderate scope with varying complexity where the analysis of the situation, business process or data requires thorough review and investigation.
  • Ability to follow a troubleshooting methodology to identify and document symptoms, trends, cause and solution to IT issues.
  • Works with vendors and contractors as required to complete assigned tasks
  • Monitors system performance, capacity planning and be proactive in assessing and providing recommendations for improvement of assigned systems and technologies
  • Effectively communicates status of projects and reported problems to all necessary parties.
  • Makes recommendations for business process solutions; Exercises judgment considering existing system configuration, business processes and defined policies and procedures
  • Modifies, reviews, tests, documents and implements new / enhanced information systems.
  • Works with clients to gather requirements, design solutions and participates in design reviews
  • Helps in the creation of development of project plans.
  • Exercises solid judgment with consideration of existing system functionality, business processes, defined policies and procedures to determine appropriate courses of action and solutions.
  • Develops action plans for self; Looks for and takes advantage of opportunities for improvement.
  • Mentors and shares knowledge with team members
    Position Requirements
    The ideal candidate will be a highly motivated and self-directed individual who possesses a strong working knowledge of supporting and maintaining technical corporate infrastructure, including Cloud, Servers, Networks, Storage, PC's, Handheld clients, Printers, etc. Formal technical training and certification is a plus. This position does include on-call responsibilities. Additional requirements include:
    Desired Technical Skills
    • Bachelor's degree BSCIS/BSCS/ BSCE or at least 3 years of relevant experience
    • Functional knowledge of requirements gathering methodologies and processes
    • Intermediate knowledge of the following:
    • Microsoft Windows server and desktop systems
    • Cloud platforms, particularly Microsoft O365 & Azure
    • Corporate route/switch and WiFi networks
    • Virtualization technologies, particularly VMWare ESX
    • Backup and disaster recovery tools and methodologies
    • Security technologies including AV, firewall, IPS, ATP
      • Experience with Cloud-based UCaaS a plus
      • Demonstrated experience working in small project teams
      • Demonstrated analytical and problem solving.
      • Create technical documentation & training materials
      • Ability to absorb and retain information quickly.
      • Strong attention to detail.
        People Skills
        • The ability to present information in a user-friendly language.
        • Exceptional customer service orientation.
        • Experience working in a team-oriented collaborative environment
        • Strong interpersonal, verbal and written communication skills.
        • Excellent telephone communication skills.

Keywords: ITS Logistics, Sparks , System Engineer, Other , Sparks, Nevada

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