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Quality Assurance Supervisor

Company: CashMan
Location: Sparks
Posted on: May 3, 2021

Job Description:

ESSENTIAL FUNCTIONS: Organize, communicate, and delegate responsibilities and priorities to ensure the successful operation of the department.Provide regular and timely feedback that recognizes performance, motivates employees and promotes self-development.Communicate with and coach employees on assignments, providing technical expertise as needed.Select, train, and develop employees consistent with department/division goals.Assist analysts with component condition and failure analysis reports, including discovering root cause of failure, reviewing, editing and standardizing all reports.Maintain and update CRC component assembly guide program.Review and process all CRC RBOM changes.Communicate all quality issues and opportunities effectively with customers, other employees and CRC Manager.Update and maintain all CRC Standard Operating Practices and Procedures.Oversee and maintain Component Condition Reporting System; ensure technicians are properly trained and adhering to reusability standards and guidelines; oversee NDT program.Coordinate with Reliability Engineer in all continuous improvement processes by identifying product, process, tooling, or training issues that significantly impact the quality of CRC components.Assist Technicians in troubleshooting when requested or required.Inspect and test machine/components after repair completion for quality and workmanship and proper operation.Effectively communicate with Service manager on status of work in assigned area.Assist Service Administration in managing work in process to minimize expense and maximize cash flow.Coordinate with other Shop Supervisors in scheduling repairs and assigning priorities to ensure smooth work flow in shops.Review and approve employee time and all work order documentation.Effective participation in Cashman Equipment's Safety program.ADDITIONAL RESPONSIBILITIES:Inspect equipment and tooling assigned to the area on a regular basis. Assist support staff with effective control of tooling, literature, etc.Control all costs and evaluate all purchases to ensure receiving the best value for funds spent.Utilize flat-rating system for majority of all work quoted in Service Department.Assure that warrantable repairs are performed in compliance with warranty guidelines.Provide a challenging environment that encourages self-development.Enable Cashman to achieve its objective of Safely Home. Everyone. Every Day. by promoting a positive safety culture and adhering to all company safety policies, procedures and practices.Other duties assigned as business needs dictate.KNOWLEDGE, SKILLS AND ABILITIES: Working knowledge of preferably CAT equipment and components through Technician experience, technical training, or other work experience.Proficient computer technology skills, including ability to utilize company software, including MS Word and Excel.Knowledge of basic mathematical computations and understanding of financial reports.Advance Failure Analysis certification highly desired.Working knowledge of non-destructive testing techniques highly desired.Achieve customer satisfaction through striving for 0% rework.Actively participates with and supports the department team.Achieves monthly and quarterly stated department goals of customer satisfaction, market dominance, and profitability by providing leadership, direction, and fostering teamwork.Achieves a customer focus by providing high quality, cost-effective service.Provides department staff continuous and timely support through feedback, problem-solving, and development opportunities.Achieve short-term and long-term department budget goals.Ensure adherence to company policies, procedures and practices.EDUCATION AND EXPERIENCE:High School diploma, G.E.D. or trade school equivalent. Some college preferred or five (5) years' related supervisory experience.Minimum of five (5) years' experience as a Technician in service or a related field with progressive responsibilities.Strong verbal and written communication skills.Ability to read and understand materials commonly used in the product service and maintenance function (service and parts manuals, technical bulletins and other related articles).PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Professional appearance and demeanor consistent with position and responsibilities.Self-motivated and detail oriented, work with minimum supervision.Stand/walk 1-4 hours in a day. Sit 5-6 hours in a day.Occasionally lift up to 50 lbs.Must be able to occasionally/frequently bend, squat and climb; including ability to ascend and descend ladders.Must use hands for repetitive simple grasping, pushing, pulling and fine manipulation.Must use feet for repetitive movement when operating equipment controls.Mus have agility and balance to safely climb on all machines.WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Shop and outside environment with exposure to heat, cold, dust, dirt, and noise.Field environment with exposure to adverse weather conditions including heat, cold, wind, rain, dust, and dirt.Valid Nevada Driver's License with an acceptable driving record. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: CashMan, Sparks , Quality Assurance Supervisor, Other , Sparks, Nevada

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