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Bellperson

Company: Nugget Casino Resort
Location: Sparks
Posted on: June 10, 2021

Job Description:

Job Description

FUNCTION:

Welcomes all guests to the hotel, escorts guests and their luggage to their accommodations orienting guests with the features of the property and their accommodations.

RESPONSIBILITIES:

1.Responsible for efficiently and accurately completing the arrival and departure of each guest.

2.Proactively interact, respond to, and anticipate guest needs for service; inquiries regarding Hotel features, services, outlet hours, and room accounts through effective communication, guest assistance, direction, and information provided within company policies/guidelines in a courteous, professional manner. Projecting a positive and upbeat tone of voice, maintaining eye contact, smile, and positive body language.

3.Works the Bell Desk by writing tickets for baggage, helps with luggage and appropriately places guests luggage in holding area.

4.May drive the Shuttle van and limousine as needed.

5.Address guest concerns and or complaints in a timely and professional manner

6.Regular predictable attendance is required.

7.Knowledgeable of and consistently follow Nugget policies and procedures as well as appropriate local, state and federal regulations.

8.Communicate effectively with all levels of the Nugget team and guests.

9.Perform work in a safe manner and maintain a safe environment for team member and guests.

10.Immediately report unsafe conditions and team member or guest incidents to a member of the management team or Security.

11.Maintain a positive and professional image when performing duties or representing the Nugget and encourage others to do the same.

12.Other duties and responsibilities as assigned.


REPORTING RELATIONSHIPS:Guest Services Manager

MINIMUM REQUIREMENTS:

Minimum 19 years of age

EDUCATION LEVEL:

High School diploma or equivalent is required.

LANGUAGE:

Effectively communicate with others both verbally and in written form using the English language.

EXPERIENCE:

Previous experience in a hotel environment, Valet, or Bell Person preferred

SPECIAL SKILLS:

Ability to lift heavy baggage, up to 80 pounds, bend, stoop, and stand for long periods of time.

LICENSE/CERTIFICATION:

Valid Nevada Drivers License, Clean 3 year DMV printout and Alcohol Awareness Certification required.


Company Description

Nugget Casino Resort in Reno began operations in 1955 as a coffee shop across the street from our present location. Throughout the years, the Nugget has become a premier Hotel/Casino Resort in the Reno/Tahoe area. We have over 1,500 rooms, eight award-winning restaurants, 110,000 square feet of convention space, a world-class spa and over 2,000 employees.

Today, the resort offers a competitive benefits package in a fun and friendly setting. We have a sterling reputation for the friendliest employees in the industry, who strive to provide the very best in guest services. Work for the best, come to the Nugget!

Keywords: Nugget Casino Resort, Sparks , Bellperson, Other , Sparks, Nevada

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