Welcomes all guests to the hotel, escorts guests and their
luggage to their accommodations orienting guests with the features
of the property and their accommodations.
1.Responsible for efficiently and accurately completing the
arrival and departure of each guest.
2.Proactively interact, respond to, and anticipate guest needs
for service; inquiries regarding Hotel features, services, outlet
hours, and room accounts through effective communication, guest
assistance, direction, and information provided within company
policies/guidelines in a courteous,
professional manner. Projecting a positive and upbeat tone of
voice, maintaining eye contact, smile, and positive body
3.Works the Bell Desk by writing tickets for baggage, helps with
luggage and appropriately places guests luggage in holding
4.May drive the Shuttle van and limousine as needed.
5.Address guest concerns and or complaints in a timely and
6.Regular predictable attendance is required.
7.Knowledgeable of and consistently follow Nugget policies and
procedures as well as appropriate local, state and federal
8.Communicate effectively with all levels of the Nugget team and
9.Perform work in a safe manner and maintain a safe environment
for team member and guests.
10.Immediately report unsafe conditions and team member or guest
incidents to a member of the management team or Security.
11.Maintain a positive and professional image when performing
duties or representing the Nugget and encourage others to do the
12.Other duties and responsibilities as assigned.
REPORTING RELATIONSHIPS:Guest Services Manager
Minimum 19 years of age
High School diploma or equivalent is required.
Effectively communicate with others both verbally and in written
form using the English language.
Previous experience in a hotel environment, Valet, or Bell
Ability to lift heavy baggage, up to 80 pounds, bend, stoop, and
stand for long periods of time.
Valid Nevada Drivers License, Clean 3 year DMV printout and
Alcohol Awareness Certification required.
Nugget Casino Resort in Reno began operations in 1955 as a
coffee shop across the street from our present location. Throughout
the years, the Nugget has become a premier Hotel/Casino Resort in
the Reno/Tahoe area. We have over 1,500 rooms, eight award-winning
restaurants, 110,000 square feet of convention space, a world-class
spa and over 2,000 employees.
Today, the resort offers a competitive benefits package in a fun
and friendly setting. We have a sterling reputation for the
friendliest employees in the industry, who strive to provide the
very best in guest services. Work for the best, come to the