Customer Experience Specialist (Advisor)
Company: Best Buy
Location: Sparks
Posted on: June 11, 2021
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Job Description:
Customer Experience Specialist (Advisor) BrandBest Buy The Best Buy Advisor engages customers using relationship skills
and inspires them to see what's possible with technology. In
addition, they build quality relationships with customers and
clients, making them feel excited, confident, and appreciated while
providing them with relevant and memorable solutions. Our Best Buy Advisor maintains knowledge of technology products
and services through necessary trainings and certifications as well
as self-development. The Advisor learns fundamental sales and
customer service skills while having the opportunity to train
across the departments they're most excited about. Our Advisors support the operational processes of sales, returns
and exchanges when working in customer service. They also work
closely with other employees to demonstrate, promote, and sell
products and services within all store sales zones as needed. Key Responsibilities * Helps drive a positive customer experience by building
relationships, exhibiting empathy, and providing solutions to their
needs. * Engages customers using acquired skills to complete and
support the customer experience. * Processes transactions such as sales orders, returns and
exchanges. * Achieves profitable growth to meet team and individual goals
while enabling an excellent customer shopping experience. * Applies the appropriate knowledge and expertise through
ongoing learning and self-development. * Utilizes available tools to stay current on promotional
initiatives and help execute profitable growth through critical
business drive times. * Generates future opportunities by discovering the deeper needs
of our customers to build lasting relationships. * Embraces our learning culture to continuously improve existing
skills while acquiring new ones in support of our customer
obsession and advancing your contribution. * Maintains merchandising and department readiness to serve
customers within a specified area. Basic Qualifications * Ability to work successfully as part of a team Preferred Qualifications * 3 months experience working in customer service, sales or
related fields
Keywords: Best Buy, Sparks , Customer Experience Specialist (Advisor), Other , Sparks, Nevada
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