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CRC Specialist

Company: AUECC-Reno, Inc.
Location: Sparks
Posted on: June 12, 2021

Job Description:

AUECC is looking for a dynamic individual to join our team with this exciting career opportunity! The Strategic Accounts Support will interact with customers to provide information in response to inquiries about products and services and handle and resolve customer concerns. Position Responsibilities: Work safely and promote safety, environmental excellence, and drive quality. Handle incoming customer inquiries via phone and email. Engage with clients in a friendly and professional manner while actively listening. Offer support and solutions to customers in accordance with the company's customer service policies. Maintain a full understanding of customer orders, product and needs. Maintain relationships and trust with customers. Work under Strategic Accounts Manager advising of all special customer requests. Process orders for products or services, manage or escalate any concerns and ensure appropriate changes are made to resolve customer concerns. Resolve customer service or billing complaints by performing activities such as adjusting bills, refunds, etc. Complete purchase order requests. Update daily the ERP system with all order processes, shipping activity, inventory changes, etc. Work with Strategic Accounts Manager with price lists to determine charges for services requested. Track shipment status of customer orders. Maintain records of customer interactions and transactions, recording details of inquiries, concerns, and comments as well as action taken. Qualifications: High School Diploma Minimum of 3-year's work experience in customer service. Advanced computer skills including use of Microsoft Office software, Outlook, ERP system. Advance understanding of Excel with ability to create spreadsheets with formulas, etc. Strong written and verbal communication skills and fluency English. Excellent interpersonal skills, including the ability to function effectively in a team environment. Strong mathematical skills. Salary is dependent on experience. Asia Union Electronic Chemicals Reno, Inc. (AUECC) is a global leader in the manufacture and supply of high purity process chemistry used to manufacture devices in the Semiconductor, Flat Panel Display, and Solar Cell industries. With a priority on Safety, and Quality a strong second, AUECC strives to provide a workplace that is safe to employees, the community, and the environment while providing technically challenging and rewarding careers for talented individuals.

Keywords: AUECC-Reno, Inc., Sparks , CRC Specialist, Other , Sparks, Nevada

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