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ITSC Support Specialist I

Company: NOW Foods
Location: Sparks
Posted on: November 18, 2021

Job Description:

SUMMARY The primary role of the ITSC Support Specialist for NOW Health Group is to provide exceptional front line IT support and customer service for our User Community. Work closely with IT Peers and provide "remote hands on support" when needed. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Respond to all forms of User support requests included but not limited to - ITSC Phone Coverage, email to the ITSC, face to face requests and network / system outages.
  • Open ITSC Tickets and provide status updates.
  • Provide follow-up calls to ensure satisfactory issue resolution.
  • Build and maintain working relationships with all IT Peers.
  • Assist with the imaging, installation, configuration and testing of the desktop environment.
  • First level response for all Desktop hardware/software problems: Identify source and trends of technical problems to prevent future occurrences.
  • First level support to diagnose printer/printing issues.
  • Supports bar code handheld scanners and labeling process.
  • Recommend ways to improve product and service support levels.
  • Assist in the maintenance and support and creation of Userid's and User security.
  • Some weekend, off hours and on call support may be required .
  • Other duties as assigned. SAFETY RESPONSIBILITY STATEMENT Supports a culture of safety; follows all workplace health and safety procedures. Responsible for safety performance in respective area. Ensures the implementation of, adherence to, and enforcement of workplace health and safety requirements. Ensures activities are completed to promote and enforce safe behaviors by supervisors and employees. Ensures injury prevention efforts are effectively implemented. Fulfills responsibilities as outlined in the company safety management plan. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
    • Previous Support/Help Desk experience is preferred.
    • Computer Science or related IT discipline coursework/training required.
    • Understanding Server Systems Administration / Active Directory a plus.
    • Broad knowledge of/experience in end user computing, thin client, Citrix desktop, PC and MAC OS X Workstation-based applications and hardware as well as register hardware EDUCATION and/or EXPERIENCE Associates degree (B. A.) from a college or university; Degree from an accredited Technical Institution; or at least one year of related experience and/or training; or equivalent combination of education, technology certifications and experience. LANGUAGE SKILLS
      • Good oral and written communication skills
      • Ability to effectively present information and respond to questions from users
      • Ability to read, analyze, apply and improve technical procedures
      • Ability to read and interpret documents such as procedure manuals, business periodicals, professional journals, operating and maintenance instructions, and safety rules REASONING ABILITY
        • Sound decision making and trouble-shooting ability
        • Ability to proactively analyze problems and suggest solutions PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Keywords: NOW Foods, Sparks , ITSC Support Specialist I, Other , Sparks, Nevada

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