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Customer Service Representative - Full-Time

Company: ThompsonGas LLC
Location: Sparks
Posted on: January 13, 2022

Job Description:

$1,500 Sign-On Bonus Available!We are currently seeking a Customer Service Representative who is self-sufficient and thrives in a fast-paced environment. Providing guidance and troubleshooting customer inquiries will be a primary focus all while maintaining a strong relationship with current and potential customers. The dedication of our employees to our customers has led ThompsonGas to be the 6th largest propane retailer in the US! Join our team today and you will play an integral role in continuing our focus on customer satisfaction and overall company success.MAJOR JOB DUTIES:Addresses customer phone calls and responds to all inquiries including, but not limited to, pricing, billing, product knowledge, grievances and setting up new accountsProvides timely and accurate information on order statusLeads outbound calling operations in efforts to collect from past due customersEvaluates sales methods and company programs to meet current customer needs and develop potential business leadsEnters and updates customer account information in CARGAS and MPX systemsProcesses billing payments for walk-in customersResponsible for processing driver daily paperworkResponsible for trips to the bank as well as the post office on a needed basisEDUCATION AND EXPERIENCE:Associates Degree or equivalent preferred2+ years Customer Service experience (Call center experience preferred)Previous experience with CARGAS and MPX systems preferred, but not requiredExcellent written and verbal communication skills with an emphasis on developing a positive rapport with customersStrong organizational and data entry skillsAbility to multi-task and prioritize assignments in a fast paced environmentAbility to take ownership and accountability for resolving customer problems in a professional and enthusiastic mannerAble to work a flexible schedulePERKS WITH US!Medical, Vision and Dental Insurancestarting date of hireCompany paid Short Term Disability, Life Insurance and ADPaid sick time, vacation time and paid holidays offImmediate 401(k) contributions with company match after one yearWellness Programs with prizesTuition ReimbursementAnd many more! ThompsonGas provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ThompsonGas complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Keywords: ThompsonGas LLC, Sparks , Customer Service Representative - Full-Time, Other , Sparks, Nevada

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