Developer, Care Operations Analytics
Company: Best Buy Health
Location: Fernley
Posted on: May 12, 2022
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Job Description:
About the team
The Care Operations team is dedicated to creating and applying
innovative and efficient process-driven solutions as well as
delivering a superior service experience and enhanced product value
to each of our Customers daily within the Care organization. The
team assists on a wide range of issues across the Care Organization
in areas such as specialized service support, call center
management support, and corporate project partnering. In alignment
with our company s core values, we strive to maintain the highest
level of Customer satisfaction through management of external and
internal metrics, focused on defined quality standards.
About the job
The Lead Developer, Care Operations enables Care the organization
take better informed business decisions through their work. This
individual acts as a SME for the business providing routine
business analysis using various techniques, e. g. statistical
analysis, explanatory, and data mining on Customer Care data. This
person is responsible for completing data requests for the Care
Organization using SQL and statistical analysis They will work to
automate recurring tasks, enhancing the team s efficiency, and
mentoring junior team member to advance their skills with BI
Dashboard development. The Lead Developer will work end-to-end in
designing, developing, and maintaining dashboards by collaborating
with stakeholders. The Lead Developer role will require a broad
understanding of our products and business and data landscape,
ability to design reports and have strong analytical skills,
written and verbal communication skills. This individual must have
adaptivity to apply skills to new tools and is expected to
exemplify Best Buy Health s core values and behaviors on a daily
basis
Responsibilities
Keywords: Best Buy Health, Sparks , Developer, Care Operations Analytics, Other , Fernley, Nevada
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