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Customer Retention Specialist

Company: OptimumCX
Location: Sparks
Posted on: June 8, 2019

Job Description:

Customer Retention Specialist The Customer Retention Specialist will provide exceptional customer service experience to small businesses currently defined as under 1000 monthly recurring revenue, located primarily in North America. Use your persuasion skills to win back customers and get rewarded You will be responsible for retaining North American small business owners who are considering cancelling their subscription service. Youll actively listen to understand the customers reasons for leaving and retain them through a variety of defined playbook strategies. Your ability to win over people with your positive attitude and persuasion skills will remind customers why they originally signed-up as well as promoting additional value in extending their cloud communications services monthly bonus for meeting and exceeding targets Customer Retention Specialist Primary Job Functions:

  • Answer inbound calls, and make outbound calls, to small business owners who have indicated that they are planning to terminate their services
  • Achieve and exceed individual monthly targets
  • Probe for the reasons why the customer is planning to switch services
  • Execute best retention practices using your persuasion skills
  • Manage all interactions and offers in Salesforce.com
  • Collaborate with sales management on ideas to implement new tactics in winning customers back Customer Retention Specialist Requirements:
    • Must be at least 18 years of age
    • Must have a HS Diploma/GED
    • Must be able to pass a background check
    • Able type a minimum of 30 WPM
    • Customer Service Experience 1-2 years
    • Punctuality (Good Attendance)
    • Positive and Professional Demeanor
    • Persuasion Skills
    • Active Listening Skills
    • Customer Focused
    • Computer Skills understanding of cloud computing and telephone/communications services
    • Detailed Oriented
    • Strong communication skills both verbal and written
    • Solid experience in problem solving and resolution skills
    • Strong analytical skills, able to multitask
      • Business Acumen to understand small business owners priorities
      • Salesforce and/or CRM experience preferred
      • Able to work in a fast pace call center environment Customer Retention Specialist Desired Skills: Previous sales and/or retention experience in a call center business to business sales preferred Company Offers:
        • Full time work hours
        • Paid training
        • Opportunity to earn commissions
        • Advancement/career opportunities (WE PROMOTE FROM WITHIN) 85% of our current managers have been promoted into their current positions
        • Benefits offered after completion of 60 consecutive work days
        • Ask about our exciting new on site market and how you can receive lunch on us Physical Demands: Must be able to remain in a stationary position for long periods of time, constantly operates a computer, telephone and other office equipment as needed. #m#ZR

Keywords: OptimumCX, Sparks , Customer Retention Specialist, Other , Sparks, Nevada

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