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Customer Account Advisor

Company: Aarons
Location: Sparks
Posted on: October 7, 2019

Job Description:

We are Aaron------s - an industry leader in the sales and lease-to-own
retailer known for quality brand names and superior customer service. We
provide our team members the opportunity to reach their full potential in a
team-oriented, high-energy, recognition-based environment with competitive pay
and benefits. This is much more than a job - It is a career with purpose. Aaron------s Customer Account Advisors serve as coaches to our customer, driving
payment collections and lease agreement renewals by understanding lease
agreement benefits and ensuring customers are 100% satisfied with the product.
As a Customer Account Advisor, you will build relationships with our customers
over the phone and face-to-face to help bring them one-step closer to
ownership. Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate
empathy, listen attentively, explain things simply and easily, and successfully
navigate difficult conversations. Strong multi-tasking, organizational,
negotiation and persuasion skills are necessary. Like all Aaron------s team members,
they share our purpose and passion for making a real difference in the lives of
others and the rewards that come from creating strong personal connections for
life. The Work -- Attainment and upkeep of customers------ accounts including maintaining
updated customer information in the store computer system and documenting all
customer payment appointments. -- Direct contact with customers who have not renewed their Lease
agreement(s) both in home visits and over the phone -- Sell customers on the benefits of timely lease agreement renewal
payments -- Assist the Customer Account Manager in setting and achieving
daily, weekly and monthly revenue and renewal goals -- Assist with merchandise returns and guest deliveries as directed
by management -- Clean and certify merchandise in the Quality Assurance Center for
all items personally returned -- Complete and maintain weekly vehicle maintenance sheet and route
sheets daily -- Load, secure and protect product in company vehicle -- Safely operate company vehicle -- Assist the Sales Team as needed -- Any reasonable duties requested by management Requirements -- At least 21 years old with a valid state Driver------s License and
compliance with the Company------s Driver Qualification Policy; including
satisfactory MVR (driving record) -- Must meet DOT requirements to obtain certification in required
states -- Ability to work schedule of hours varying from 8 am to 9 pm -- Ability to lift up to 50 lbs. without help and up to 300 lbs. with
the assistance of a dolly -- Two years of retail/customer service experience preferred -- High School diploma or equivalent preferred -- Excellent interpersonal and communication skills -- High energy with the ability to effectively perform all functions
of the store and multitasking effectively -- Proper telephone etiquette -- Uphold the Aaron------s Brand and protect company assets -- Maintain a professional appearance -- Proficient computer skills Rewards Team members enjoy access to career training and advancement opportunities, and
rewarded with competitive compensation and a comprehensive benefits package,
which includes: -- Paid time off including vacation days, sick days and holidays -- Medical, dental & vision insurance -- 401(k) plan with company match -- Flexible spending accounts -- Life insurance -- Disability benefits -- Stock Purchase Plan --

Keywords: Aarons, Sparks , Customer Account Advisor, Other , Sparks, Nevada

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