Sparks-Recruiter Since 2001
the smart solution for Sparks jobs

Customer Retention Specialist - Entry Level

Company: OptimumCX
Location: Sparks
Posted on: October 8, 2019

Job Description:

Salary is 12 - 14.50 an hour depending upon your experience. Customer?Retention Specialist The Customer Retention Specialist will provide exceptional customer service experience to small businesses currently defined as under 1000 monthly recurring revenue, located primarily in North America. Use your persuasion skills to win back customers and get rewarded You will be responsible for retaining North American small business owners who are considering cancelling their subscription service. Youll actively listen to understand the customers reasons for leaving and retain them through a variety of defined playbook strategies. Your ability to win over people with your positive attitude and persuasion skills will remind customers why they originally signed-up as well as promoting additional value in extending their cloud communications services monthly bonus for meeting and exceeding targets Customer Retention Specialist Primary Job Functions: Answer inbound calls, and make outbound calls, to small business owners who have indicated that they are planning to terminate their services Achieve and exceed individual monthly targets Probe for the reasons why the customer is planning to switch services Execute best retention practices using your persuasion skills Manage all interactions and offers in Collaborate with sales management on ideas to implement new tactics in winning customers back Customer Retention Specialist Requirements: Must be at least 18 years of age Must have a HS Diploma/GED Must be able to pass a background check Able type a minimum of 30 WPM Customer Service Experience 1-2 years Punctuality (Good Attendance) Positive and Professional Demeanor Persuasion Skills Active Listening Skills Customer Focused Computer Skills understanding of cloud computing and telephone/communications services Detailed Oriented Strong communication skills both verbal and written Solid experience in problem solving and resolution skills Strong analytical skills, able to multitask Business Acumen to understand small business owners priorities Salesforce and/or CRM experience preferred Able to work in a fast pace call center environment Customer Retention Specialist Desired Skills: Previous sales and/or retention experience in a call center business to business sales preferred Company Offers: Full time work hours Paid training Opportunity to earn commissions Advancement/career opportunities (WE PROMOTE FROM WITHIN) 85% of our current managers have been promoted into their current positions Benefits offered after completion of 60 consecutive work days Ask about our exciting new on site market and how you can receive lunch on us Physical Demands: Must be able to remain in a stationary position for long periods of time, constantly operates a computer, telephone and other office equipment as needed. ? #p #ZR

Keywords: OptimumCX, Sparks , Customer Retention Specialist - Entry Level, Other , Sparks, Nevada

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Other Jobs

Warehouse Packer Jobs
Description: Adecco is currently assisting a local client, recruiting for Warehouse Packer jobs in Reno, Nevada. These Warehouse Packer jobs are temp to hire opportunities, with starting pay rates of 13.00 - 13.50/hr (more...)
Company: Adecco
Location: Reno
Posted on: 10/23/2019

General Dentist
Description: ASSOCIATE GENERAL DENTIST OPPORTUNITY FULL-TIMECAUGHLIN CROSSING DENTISTRY RENO, NVCaughlin Crossing Dentistry is actively seeking a skilled and versatile General Dentist to join our
Company: Signature Dental Partners
Location: Reno
Posted on: 10/23/2019

Postdoctoral Fellow, Human Genetics
Description: The Institute for Health Innovation's Healthy Nevada Project in Reno, NV is searching for Postdoctoral Fellows specializing in Human Genetics to join the research team located at the Desert Research Institute (more...)
Company: Desert Research Institute
Location: Reno
Posted on: 10/23/2019

Description: CURRENT LIFE INSURANCE LICENSE REQUIRED TO BE CONSIDERED Are you an individual with a strong desire to succeed in the business world and help families at the same time We have a wide range of mortgage (more...)
Company: The Alliance
Location: Reno
Posted on: 10/23/2019

Forklift Warehouse Jobs-Reno NV-Up to $16.75/hr
Description: If you don't want 500... this job is not for you Now offering 500 Sign On Bonus 125 Referral Bonuses You re looking for a warehouse job, we re looking for you. That is, as long as you thrive in (more...)
Company: Integrity Staffing Solutions
Location: Reno
Posted on: 10/23/2019

Wholesale Mortgage Account Executive
Description: Job DescriptionHomeXpress Mortgage Corp. is a fast-growing service-oriented leader in the wholesale Non-QM mortgage market. The company was founded by a group of mortgage professionals
Company: HomeXpress Mortgage Corp
Location: Reno
Posted on: 10/23/2019

Roofer II (Reno, NV)
Description: Recruiter Tesla Location Reno, Nevada Salary Competitive Posted 01 Oct 2019 Closes 31 Oct 2019 Ref 51642 Sector Engineering Category Management Contract Type Permanent Hours Full Time You need to sign (more...)
Company: TESLA
Location: Reno
Posted on: 10/23/2019

Credentialed Bilingual Tax Advisor - CPA - Remote
Description: Job DescriptionOverview Join Our Virtual Tax Network At Intuit, our mission is to power prosperity around the world. Tax experts support that mission to our TurboTax customers by: providing valuable (more...)
Company: Intuit
Location: Reno
Posted on: 10/23/2019

Technology Consulting Program (Get paid to learn to code) - Reno
Description: Revature is the largest employer of entry level technology talent in the US. We will hire over 300 new Entry Level Software Engineers in the next 3 weeks.One day someone is going to ask you where you (more...)
Company: Revature
Location: Reno
Posted on: 10/23/2019

Associate Application Specialist
Description: Position Purpose: br br Under the direction of the assigned leader, this position participates, both independently and in a group setting, in the analysis, design, coding, testing and implementation (more...)
Company: Renown Health
Location: Reno
Posted on: 10/23/2019

Log In or Create An Account

Get the latest Nevada jobs by following @recnetNV on Twitter!

Sparks RSS job feeds