Sparks-Recruiter Since 2001
the smart solution for Sparks jobs

Specialist, Client Success

Company: TriNet
Location: Reno
Posted on: October 19, 2019

Job Description:

TriNet is a leading provider of comprehensive human resources

solutions for small to midsize businesses (SMBs). We enhance business

productivity by enabling our clients to outsource their HR function to one

strategic partner and allowing them to focus on operating and growing their

core businesses. Our full-service HR solutions include features such as payroll

processing, human capital consulting, employment law compliance and employee

benefits, including health insurance, retirement plans and workers'

compensation insurance.

TriNet has a nationwide presence and an experienced executive

team. Our stock is publicly traded on the NYSE under the ticker

symbol TNET. If you're passionate about innovation and making an

impact on the large SMB market, come join us as we power our clients' business

success with extraordinary HR.
#LI-AF1

JOB SUMMARY/OVERVIEW

The Client Success Specialist supports clients with their utilization of our HR products and services, including payroll and benefits administration, HRIS, and cloud products. The Client Success Specialist will interface with clients at all levels of management including senior executives to ensure success in their business processes related to HR, payroll and benefits. The Client Success Specialist will employ expertise in systems and reporting to offer value to clients by assisting them with becoming more efficient through the utilization of our technology. In addition, the Client Success Specialist will work often with cross-functional teams to focus on enhancing the customer experience.

Essential Duties/Responsibilities

--- Work to resolve general client issues related to HR, payroll, benefits, reporting and our HRIS system.

--- Organize and prioritize work to ensure timely, effective, efficient, and economic delivery of services.

--- Deliver excellent core standard services to clients.

--- Conduct new client on-boarding process, as necessary; provide support and compliance guidance for basic set-up questions regarding payroll and benefits.

--- Consistently deliver excellent account/relationship management and customer service.

--- Deliver dependable, accurate, appropriate, timely, and easy-to-use value-added solutions to meet clients' needs.

--- Manage open cases to ensure problem resolution in shortest amount of time, while keeping clients regularly informed of status and anticipated resolution date.

--- Handle call overflow as needed.

--- Responsible for taking initiative and action towards professional development.

--- Responsible for managing a book of clients, primarily with 1-5 employees each.

--- Responsible for contributing to high client retention.

--- Other projects and responsibilities may be added at the manager's discretion.

Job Requirements & Qualifications

Education: College degree preferred or minimum of 3 years of Payroll and HR experience.

Training Requirements (licenses, programs, or certificates):

--- FPC Preferred

Experience:

--- Minimum 1 year of customer service, payroll and/or HR experience.

Other Knowledge, Skills and Abilities:

--- Top notch customer service skills.

--- Knowledge in payroll, benefits and compliance management.

--- Strong verbal and written communication skills.

--- Ability to independently resolve issues.

--- Ability to link business need to human capital programs and operational services.

--- Knowledge of and ability to explain and provide guidance on clients' payroll, benefits, reporting and best practices in HR operations.

--- Knowledge and strong understanding of TriNet's practices, policies, processes, systems capabilities and limitations.

--- Ability to work well within a team in an office.

--- Ability to gain the cooperation of others in pursuit of company goals.

--- Experience with Microsoft Office.

Work Environment/Other Info

--- Little to no travel required.

--- Work in clean, pleasant, and comfortable office setting

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

--- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact recruiting@trinet.com to request such an accommodation.

Keywords: TriNet, Sparks , Specialist, Client Success, Other , Reno, Nevada

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


CDL A Company Drivers - No touch Freight!
Description: Truck Driver Benefits Medical/Dental, and 401K Paid vacation Paid orientation No forced dispatch No-touch freight No hazmat Cell phone reimbursement Driver referral bonus Truck Driver (more...)
Company: Poly Trucking
Location: Reno
Posted on: 11/17/2019

RN / Pediatric Interventional Radiology Registered Nurse - Reno
Description: The benefits of taking a travel nursing job with Cross Country Nurses include: Free Private Housing or Generous Housing Allowance Comprehensive Health Insurance with Prescription Coverage
Company: Cross Country Nurses
Location: Reno
Posted on: 11/17/2019

Contact Center Agent
Description: Contact Center Agent - Job Description General Description : Answer in-bound sales/service phone calls, provide an exceptional customer service experience. This position is for a premier provider of contractor (more...)
Company: OptimumCX
Location: Reno
Posted on: 11/17/2019


Class A CDL - Regional Truck Driver
Description: Regional Van Truckload drivers earn up to 0.47 per mile starting pay, averaging 2,500-2,800 miles per week and 600-700 miles per haul staying within the Western 11 states. Choose from several different (more...)
Company: Schneider National
Location: Reno
Posted on: 11/17/2019

Customer Service Agent
Description: Customer Service Agent - Job Description General Description : Answer in-bound sales/service phone calls, provide an exceptional customer service experience. Customer Service Agent Primary Job Functions (more...)
Company: OptimumCX
Location: Reno
Posted on: 11/17/2019

CDS Part Time Product Demonstrator
Description: CDS Part Time Product Demonstrator Are you outgoing and enthusiastic about interacting with people If promoting the best brands to today s shoppers sounds appealing, then Club Demonstration Services (more...)
Company: Advantage Sales & Marketing LLC
Location: Reno
Posted on: 11/17/2019

Company Drivers
Description: Truck Driver Benefits Medical/Dental, and 401K Paid vacation Paid orientation No forced dispatch No-touch freight No hazmat Cell phone reimbursement Driver referral bonus Truck Driver (more...)
Company: Poly Trucking
Location: Reno
Posted on: 11/17/2019

Client Account Specialist
Description: Client Account Specialist The Client Account Specialist Specialist will provide exceptional customer service experience to small businesses currently defined as under 1000 monthly recurring revenue, (more...)
Company: OptimumCX
Location: Reno
Posted on: 11/17/2019

Travel Nurse RN - PICU - Pediatric Intensive Care - $2,008 per week
Description: NurseFly Travel Nursing with LRS Healthcare is seeking a picu - pediatric intensive care travel nurse for a travel nursing job in Reno, Nevada: br - Specialty: PICU - Pediatric Intensive Care br - (more...)
Company: NurseFly Travel Nursing
Location: Reno
Posted on: 11/17/2019

RN / Pediatric Intensive Care Unit
Description: The benefits of taking a travel nursing job with Cross Country Nurses include: Free Private Housing or Generous Housing Allowance Comprehensive Health Insurance with Prescription Coverage
Company: Cross Country Nurses
Location: Reno
Posted on: 11/17/2019

Log In or Create An Account

Get the latest Nevada jobs by following @recnetNV on Twitter!

Sparks RSS job feeds