Specialist, Client Success
Posted on: October 19, 2019
TriNet is a leading provider of comprehensive human resources
solutions for small to midsize businesses (SMBs). We enhance
productivity by enabling our clients to outsource their HR function
strategic partner and allowing them to focus on operating and
core businesses. Our full-service HR solutions include features
such as payroll
processing, human capital consulting, employment law compliance and
benefits, including health insurance, retirement plans and
TriNet has a nationwide presence and an experienced executive
team. Our stock is publicly traded on the NYSE under the ticker
symbol TNET. If you're passionate about innovation and making
impact on the large SMB market, come join us as we power our
success with extraordinary HR.
The Client Success Specialist supports clients with their
utilization of our HR products and services, including payroll and
benefits administration, HRIS, and cloud products. The Client
Success Specialist will interface with clients at all levels of
management including senior executives to ensure success in their
business processes related to HR, payroll and benefits. The Client
Success Specialist will employ expertise in systems and reporting
to offer value to clients by assisting them with becoming more
efficient through the utilization of our technology. In addition,
the Client Success Specialist will work often with cross-functional
teams to focus on enhancing the customer experience.
--- Work to resolve general client issues related to HR, payroll,
benefits, reporting and our HRIS system.
--- Organize and prioritize work to ensure timely, effective,
efficient, and economic delivery of services.
--- Deliver excellent core standard services to clients.
--- Conduct new client on-boarding process, as necessary; provide
support and compliance guidance for basic set-up questions
regarding payroll and benefits.
--- Consistently deliver excellent account/relationship management
and customer service.
--- Deliver dependable, accurate, appropriate, timely, and
easy-to-use value-added solutions to meet clients' needs.
--- Manage open cases to ensure problem resolution in shortest
amount of time, while keeping clients regularly informed of status
and anticipated resolution date.
--- Handle call overflow as needed.
--- Responsible for taking initiative and action towards
--- Responsible for managing a book of clients, primarily with 1-5
--- Responsible for contributing to high client retention.
--- Other projects and responsibilities may be added at the
Job Requirements & Qualifications
Education: College degree preferred or minimum of 3 years of
Payroll and HR experience.
Training Requirements (licenses, programs, or certificates):
--- FPC Preferred
--- Minimum 1 year of customer service, payroll and/or HR
Other Knowledge, Skills and Abilities:
--- Top notch customer service skills.
--- Knowledge in payroll, benefits and compliance management.
--- Strong verbal and written communication skills.
--- Ability to independently resolve issues.
--- Ability to link business need to human capital programs and
--- Knowledge of and ability to explain and provide guidance on
clients' payroll, benefits, reporting and best practices in HR
--- Knowledge and strong understanding of TriNet's practices,
policies, processes, systems capabilities and limitations.
--- Ability to work well within a team in an office.
--- Ability to gain the cooperation of others in pursuit of company
--- Experience with Microsoft Office.
Work Environment/Other Info
--- Little to no travel required.
--- Work in clean, pleasant, and comfortable office setting
The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job.
--- Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.
Please Note: TriNet reserves the right to change or modify job
duties and assignments at any time. The above job description is
not all encompassing. Position functions and qualifications may
vary depending on business necessity.
TriNet is an Equal Opportunity Employer and does not discriminate
against applicants based on race, religion, color, disability,
medical condition, legally protected genetic information, national
origin, gender, sexual orientation, marital status, gender identity
or expression, sex (including pregnancy, childbirth or related
medical conditions), age, veteran status or other legally protected
characteristics. Any applicant with a mental or physical disability
who requires an accommodation during the application process should
contact firstname.lastname@example.org to request such an accommodation.
Keywords: TriNet, Sparks , Specialist, Client Success, Other , Reno, Nevada
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