Company: Sleep Number
Posted on: September 14, 2022
Company Overview Sleep Number team members are part of a
passionate, purpose-driven culture that supports improving the
health and wellbeing of society through higher quality sleep. We
are not just focused on our customers, however; being employed by
Sleep Number means your personal wellbeing is important, too. As we
continue to grow, we are looking for team members who will bring
their unique personalities, backgrounds, and skills to work.
Whether you are entering, returning, or experienced in the
workforce, we have a place for you. In our 35 years in the industry
we have improved over 14 million lives, and we are just getting
started. With 5,000 team members nationwide supporting work
disciplines from technology to manufacturing, retail stores to
field services technicians, corporate teams to customer service, we
are a sleep innovation leader because of our team members. Now is a
great time to join us as we invest further in our people and sleep
innovation. TeamSleepNumber Position Purpose Sleep Number Field
Technicians deliver an exceptional customer experience in every
interaction with our customers. Our Technicians bring the Sleep
Number Smart Bed -- experience to life in the home for our
customers. These team members focus on the customer interaction and
experience while providing delivery, setup and education of our
products. In addition to delivery, assembly and demonstration of
our products, our Field Technicians will visit existing customers
to provide warranty services and conduct trouble shooting. We take
pride in our products and are passionate about how they improve our
customers--- lives. Primary Responsibilities Conducts installation
and service visits for customers; delivering, relocating,
assembling, and repairing products to specifications with an
expectation to personify Sleep Number---s customer experience
standards. Presents and educates on Sleep Number products and
services in a manner that bolsters confidence in the customer---s
purchase. Provides outstanding in-home customer experience. As the
last customer point of contact you will build and solidify the
customer's life-long relationship with Sleep Number. Operates a
company vehicle, meeting all safety and DOT standards. Performs
daily tasks including processing returns, loading/unloading
product, customer calls and ensuring that all daily schedules and
work assignments are properly completed. Ensures that all work is
conducted in an efficient, quality, and professional manner.
Communicates efficiently through verbal, written and electronic
communication methods with customers, co-workers, and supervisors.
Advocates and models Sleep Number---s mission, vision and values.
Align with all safety rules, regulations, and training. Performs
other job-related duties as required by business needs. ? Position
Requirements High School Diploma or equivalent certification
required. Previous furniture/appliance delivery or technology
installation experience preferred Must be at least 21 years of age.
Must have a valid driver---s license (commercial motor vehicle
requirement, ability to drive commercial motor vehicle with gross
weight of 15,001 pounds or more - CDL not required) and maintain a
clean driving record. Ability to pass a criminal record check, DOT
Physical, and drug screen. Ability to lift and carry up to 200 lbs.
with help of a lifting partner. Knowledge in smartphone technology
and knowledge or ability to learn how home networks and connected
devices work in a customer's home. Comfortable working autonomously
with direct leadership often remote, using email for the bulk of
the communication to peers and supervisors. Active listening skills
and strong interpersonal communication skills, capability to
demonstrate strong problem-solving skills. Ability to operate a
company vehicle in a variety of traffic and weather conditions.
Ability to work a flexible schedule, including weekend, evening and
holiday hour. ? Working Conditions ? Able to work in an environment
conducive to changes in temperatures, both indoor and outdoor.
Compensation $21.00/ hour Bonus plan with quarterly payout
opportunity Minimum Hourly Rate: $21.00 Wellbeing Our company's
purpose is to improve the health and wellbeing of society.
Wellbeing is more than a catchphrase - it's a movement that
permeates our company and through our team members. We are
dedicated to enhancing and supporting the wellbeing of our team
members and their families through benefits, programs, and
resources across our five wellbeing pillars of emotional,
financial, career, community, and physical health, with sleep at
the center. By joining our team, in addition to offering
competitive pay programs, we are proud to offer eligible team
members an extensive benefits package including, but not limited to
medical and pharmacy benefits, dental, life and disability
insurance, a matched 401(k) Plan, paid time off, and much more.
Examples of how we invest in your wellbeing: Sleep - Our 360--
smart bed for team members, and discounts on our innovations and
sleep solutions for yourself and friends and family throughout the
year. Physical - Wide range of wellbeing resources and services
through our medical plans to improve your physical health.
Emotional - Access to mental health resources, caregiving support,
paid time off and parental leave to support your emotional
wellbeing. Work for your day flexibility, available for select
corporate roles. Financial - Competitive base and variable pay
programs, ability to save for the future through a matched 401(k)
plan and financial support to recover from an illness or injury.
Community - Paid time off for volunteering and connections to our
communities t hrough our Diversity, Equity & Inclusion initiatives,
and support for charitable causes. Career - Opportunities for
career development and continuous learning, including a tuition
reimbursement program. Safety Safety is a top priority for Sleep
Number supporting customers and team members wellbeing. COVID-19
Precaution(s) are in place consistent with CDC guidelines, U.S.
Department of Labor---s Occupational Health & Safety Administration
(OSHA), and state/local laws. EEO Statement Sleep Number is an
equal opportunity employer. We are committed to recruiting, hiring
and promoting qualified people and prohibit discrimination based on
race, color, marital status, religion, sex (including gender,
gender identity, gender expression, transgender status, pregnancy,
childbirth, and medical conditions related to pregnancy or
childbirth), sexual orientation, age, national origin or ancestry,
citizenship status, physical or mental disability, genetic
information (including testing and characteristics), veteran
status, uniformed servicemember status or any other status
protected by federal, state, or local law. Americans with
Disabilities Act (ADA) It is Sleep Number---s policy to provide
reasonable accommodations to qualified individuals with
disabilities during the application process, consistent with
applicable law. We may require supporting medical or religious
documentation where applicable and permissible by law. If you are a
qualified individual, you may request a reasonable accommodation at
any time during the selection process, including if you are unable
or otherwise limited in your ability to access open roles here.
Keywords: Sleep Number, Sparks , Field Technician, Professions , Sparks, Nevada
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