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Telesales Consultant

Company: Commnet Broadband
Location: Hawthorne
Posted on: September 20, 2022

Job Description:

General Purpose and Scope:Telesales Consultant is responsible to handle the inbound & outbound sales calls with a high close rate. Be able to effectively understand customers' needs and transition the call into a successful sale with installation appointments. Can effectively locate consumer within the sales footprint and provided them with the best service for the area. Will effectively maintain high satisfaction for existing customer base. Build the value and set expectations so that the customer understands the services they signed up for and the timeline of the installation. Effectively talk the consumer through the service agreement and get a verbal agreement at end of call. Sales goals will be provided on a monthly planning basis. The Telesales Consultant will be expected to perform with integrity and own the consumers experience through the first 90 days of the consumer's tenure. Sales consultants will also comprise the door-to-door team roles, Reps will be asked to travel to new areas to sell or presell as the network and leadership see fit.

Duties and Responsibilities (include but not limited to):

  • The Telesales Consultant will report directly to the Sales Lead.
  • Complete inbound calls and outbound campaigns with a high conversion rate.
  • Maintain excellent customer satisfaction with new and existing consumers
  • Own the customer experience from answering the phone through the 90-day post install.
  • Ability to assist with customer basic tech support questions.
  • Possesses an excellent understanding of sales, distribution, fixed wireless broadband, and installation
  • Actively participates in sales competitions
  • Competitive, social, and physical landscape of the market.
  • Upholds existing Choice policies
  • Be the expert on consumer and SMB for all product lines (Broadband, Wireless, and VoIP)
  • Effectively use and execute the mapping software to get consumers accurate latitude and longitude.
  • Be able to travel 20% of the year for training and door to door campaigns.
    Required Qualifications:
    • Strong positive phone skills
    • Ability to speak to anyone
    • Effective ability to transition the call into a sale
    • Efficient personal time management
    • High close rate of sales calls
    • Effectively can meet or exceed monthly sales goals
    • Maintain and own Customer experience
    • Ability to Travel for training and in person meetings
    • Ability to travel for Door to Door selling
    • Ability to successfully retain virtual trainings
    • High School diploma or equivalent
    • 1-year sales or support experience
      Desired Qualifications:
      • Call center experience
      • Working knowledge of Choice Billing and support systems as well as Microsoft Office suite
      • Thorough understanding of industry-wide wireless products and services
      • Bilingual speakers are not required but desired
        About the Company:
        Commnet has been the backbone of rural networks in the United States for decades. We enable or directly deliver high-quality broadband communications services to Tribal Communities and Rural America, driving digital inclusion and providing access to education, work, healthcare, safety, entertainment, and community connectivity. If you have visited the rural west, it is most likely that you have roamed on a wireless segment of our network. If you have needed healthcare or emergency services in these areas, your data likely moved across our fiber. If you know any children or college students studying for a brighter future, we are the network team running connections behind the scenes to support their education. Through the power of partnerships, we enhance the effectiveness of our efforts. Working with local stakeholders means better service to tribal communities, rural telecommunication companies, organizations, and government agencies. Commnet works to enhance the lives of real people through any available avenue we can find. With an eye on the future, Commnet is bringing coverage and faster fiber connections to more communities and partners, facilitating a better and more connected future for everyone.Compensation & Benefits:
        • Hiring Compensation Range: $15- $18 per hour (compensation determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.)
        • Other Compensation: This role is eligible for quarterly commissions.
        • Benefits: Commnet is proud to offer a comprehensive suite of benefits to all regular full-time positions (hourly & salaried) to promote overall health, wellness, and financial security for you and your family. Benefits include health, vision, dental, HSA/FSA, life and AD&D, short/long term disability coverage, Parental Leave, emergency travel assistance, 401k, and remote/hybrid work benefit. All employees also get access to the Employee Assistance Program (EAP), which includes services such as 100% confidential counseling, financial information/resources, legal support, and general wellness issues.**A Note to Agencies** All resumes submitted by search firms/employment agencies to any employee at Commnet Broadband (the Company) via email, the internet or in any form and/or method will be deemed the sole property of the Company, unless such search firms/employment agencies were engaged by the Company for this position and a valid agreement with the Company is in place. In the event a candidate who was submitted outside of the Company agency engagement process is hired, no fee or payment of any kind will be paid.All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.


Keywords: Commnet Broadband, Sparks , Telesales Consultant, Professions , Hawthorne, Nevada

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