Service Technician
Company: Quarterra
Location: Sparks
Posted on: September 20, 2023
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Job Description:
Our Company:--
Quarterra Group, Inc., a wholly-owned subsidiary of Lennar
Corporation (NYSE:LEN and LEN.B) is a multi-strategy, real estate
focused, alternative asset management company comprised of two
rapidly growing verticals: Multifamily and Single-Family Rental.
Launched in 2011, Quarterra Multifamily, previously known as LMC,
is among the nation's most active developers, builders, and
managers and has been on the National Multi-Housing Council's
(NMHC) annual Top 50 list for eight consecutive years. Quarterra
Single-Family Rental launched in 2020 to provide individuals,
couples, and families who prefer to rent over home ownership the
opportunity to live in exceptional neighborhoods with great
amenities. For additional information, please visit
Quarterra.com.
Summary of Position: The Service Technician supports the Service
Supervisor and Community Manager by performing various maintenance
duties necessary to maintain and enhance the value of the
community. They are responsible for handling service requests for
repairs and improvements of vacant apartment homes to a
market-ready status. By working as a team participant, along with
the other maintenance team members, they ensure the community meets
the quality maintenance standards set by the Company.Principal
Duties and Responsibilities:Complete assigned work orders generated
from resident requests for service. Ensure routine upkeep on the
property by diagnosing the source or cause of the defect or
problem, and making repairs in accordance with established
policies, procedures, safety standards, and code
requirements.Complete the make-ready process to prepare vacant
apartment homes for leasing and new move-ins. This includes
completing the pre-move-out inspection, creating a "punch" list of
maintenance work needed, scheduling vendors and contractors as
needed, obtaining needed supplies and materials, completing all
maintenance tasks, and inspecting completed work.Follow procedures
for accessing and obtaining materials, supplies, equipment, tools,
and other items from the community's maintenance shop.Track
inventory used, returning unused items to the established location,
and notifying the maintenance supervisor about re-ordering
needs.Complete documentation and other paperwork timely and
accurately so that service requests can be appropriately documented
and tracked.Assist in maintaining the grounds, common areas, and
amenities. Examples include picking up trash and debris,
pressure-washing breezeways, and pool areas, performing general
cleaning, and painting curbs and signage.Support cost-cutting and
expense control programs by fixing rather than replacing parts,
when possible, not being wasteful with materials and supplies, and
practicing the correct use for tools and equipment.May periodically
inspect work performed by contractors, vendors, and other service
providers to verify the work, materials and services meet quality
standards, scope and specifications as required.Comply with
Company's safety and risk-management policies by attending and
participating in the community's routine safety meetings,
completing required training on OSHA and other safety related laws
and requirements. Report accidents and incidents promptly and
accurately.Demonstrate customer services skills by treating
residents and others with respect, answering resident questions,
responding sensitively to complaints about maintenance services,
and completing assigned work orders with efficiency and
urgency.Assist in conducting routine and periodic community
inspections to identify safety and risk management concerns, keep
the community in good repair, and communicate concerns about the
physical needs of the community to management.Follow established
policies and procedures by monitoring and ensuring compliance with
regulatory requirements, organizational standards, and operational
processes related to area(s) of responsibility and reporting
violations or infractions to appropriate individual(s).Practice
proper safety techniques in accordance with Company, community, and
departmental policies, procedures, and standards by immediately
reporting any mechanical or electrical equipment malfunctions,
associate/guest/resident injuries or accidents, or other safety
issues appropriately.Participate in on-going training by Service
Supervisor and other resources as needed and/or required.Education
and Experience Requirements:Minimum of two years of experience in
property management maintenance or equivalent experience.Must have
EPA certifications Type I and II or Universal for refrigerant
recycling (Applies to Certified Service Technicians).Must have all
certifications as required by State and Local jurisdictions
(Applies to both Certified and Non-Certified Service
Technicians).Must provide own hand tools unless prohibited by State
law and must be knowledgeable and skilled in the safe use and
maintenance of hand tools, power tools, user-moved aids, mechanical
equipment and measuring devices.Proficiency in customer service and
interpersonal communication skills in order to effectively interact
with co-workers, residents, vendors, and other business contacts.
Respond courteously to questions and requests and stay calm when
addressing and resolving customer problems.Demonstrated ability to
read, write, and communicate effectively, act as first point of
contact for internal team members and external visitors to the
Company, and answer questions related to department operating
policies.Demonstrated ability to apply principles of logical
thinking to define and correct problems.Literate with computer
programs and word processing software.Physical Requirements:This is
a position which requires the Service Technicianto frequently walk,
stand and climb stairs in/around apartment homes, models, and
properties. Must also have the ability to operate computer
equipment, speak, hear, bend, stoop, reach, lift, and move and
carry up to 25 lbs. Finger dexterity is necessary.
This description outlines the basic responsibilities and
requirements for the position noted. This is not a comprehensive
listing of all job duties of the associate. Duties,
responsibilities, and activities may change at any time with or
without notice.
Quarterra Group is an Equal Opportunity Employer that prides itself
on diversity and inclusion in the workplace. All qualified
applicants will receive consideration for employment without regard
to sex, color, age, national origin, religion, physical and mental
disability, genetic information, marital status, sexual
orientation, gender identity/assignment, pregnancy or related
condition, protected status, or any other status prohibited by
applicable national, federal, state or local law. Quarterra Group
believes diversity and inclusion among our Associates is critical
to our success and we seek to recruit, develop and retain the most
talented people from a diverse candidate pool.
Keywords: Quarterra, Sparks , Service Technician, Professions , Sparks, Nevada
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