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Contact Center Agent

Company: OptimumCX
Location: Sparks
Posted on: February 6, 2020

Job Description:

Contact Center Agent - Job Description General Description: Answer in-bound sales/service phone calls, provide an exceptional customer service experience. This position is for a premier provider of contractor preemployment screening and human resources outsourcing for the energy industry. As an OptimumCX, LLC. agent working on this account, you will be working with contractors and employees of some of the largest petroleum and gas exploration companies in the world. Many of our clients are S&P 500 components and are listed on the Fortune 500. As such, these interactions are to be delivered with the highest touch and superlative professionalism. These facilitates drug test and background check for contractors looking to work on sites such as oil fields and refineries. Before a contractor is allowed on premise, they need to be cleared. The primary role of the Contact Center Agent is to handle a high volume of calls in a professional and courteous manner. Interactions will consist of contractors and site operators calling to check on the status of tests, locating collection facilities, and following up on clerical details. The Contact center Agent will be responsible for providing accurate information to clients and contractors, logging information in a customer relationship management system, and identifying areas of opportunity for process improvement. At OptimumCX, LLC. we understand that every customer contact is an opportunity to connect and build loyalty as well as branding. It is in this connection that we have based our business on and seek to enforce with new talent. We are 100% committed to providing each and every customer with an exceptional experience. We know that thorough knowledge base and a helpful staff we can foster customer service and loyalty in todays competitive market. We provide the implementation and administration of an anti-drug and alcohol program under state and federal regulations, company policy and/or consortium guidelines. Our staff of professionals are partners in supporting and managing our clients drug and alcohol program. Contact Center Agent Requirements:

  • Must be at least 18 years of age
  • Must have a HS Diploma/GED
  • Must be able to pass a background check
  • Able type a minimum of 30 WPM
  • Customer Service Experience 0-2 years
  • Great Attendance and Punctuality
  • Professional Demeanor
  • Computer Skills
  • Detailed Oriented
  • Strong communication skills both verbal and written
  • Able to work in a fast pace call center environment Contact Center Agent Desired Skills:
    • Solid experience in problem solving and resolution skills
    • Experience working with sensitive data with a high degree of precision and professionalism Company Offers:
      • Full time work hours
      • Paid training
      • Advancement/career opportunities (WE PROMOTE FROM WITHIN) 85% of our current managers have been promoted into their current positions
      • Benefits offered after completion of 60 consecutive work days
      • Ask about our exciting new on site market and how you can receive lunch on us Physical Demands: Must be able to remain in a stationary position for long periods of time, constantly operates a computer, telephone and other office equipment as needed. Disclaimer: This job description is not intended as a contract of employment, OptimumCX, LLC. is an at will employer which means; the employer may terminate the employment relationship with an employee at any time, for any reason, with or without cause or notice. At the same time an employee may end their employment relationship at any time, for any reason, with or without cause or notice. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time; this description reflects managements assignment of essential job functions, it does not proscribe or restrict the tasks that may be assigned. This job description may be subject to modification and/or change at any time. #m#ZR

Keywords: OptimumCX, Sparks , Contact Center Agent, Sales , Sparks, Nevada

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