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Inbound Billing- Customer Service Representative

Company: OptimumCX Customer Experience Solutions
Location: Austin
Posted on: January 8, 2022

Job Description:

You must be a resident of Nevada to be considered. Compensation: $12 - $14.50 an hour, depending on performance.

This exciting work at home job is a direct hire opportunity with OptimumCX LLC. Please pay close attention to the technolgy and environment requirements for this position. The ideal candidate for this exciting work from home opportunity will demonstrate extensive knowledge in professional customer service and have excellent written and verbal communication skills. Billing specialists will be participating in paid, virtual training from home. In this role, the billing specialist should be disciplined and strongly self-motivated to take great care of the customers and resolve their needs.

The primary role of the Inbound Billing Specialist is supporting our account is to handle a high volume of calls in a professional and courteous manner. Calls come from a variety of sources and customers from across the United States. Our primary calls consist of:
Billing: Customer calls consist of a variety of questions regarding their current products and if they have coverage. Agents will utilize the systems available to access and determine if the customer is current on their coverage, if their credit card is updated, if they are an ACH or Echeck customer to verify if we have received their payments. Agents are expected to review the account, answer the customers questions.
Customer Service: Customer calls consist of general questions regarding their current products, coverage amounts, differences between their products. Agents are expected to review the account and answer the customers questions.

Requirements
Must be at least 18 years of age
Must have a HS Diploma/GED
Must reside in the state of Nevada
Must be able to pass a background check
A quiet workspace, ergonomic chair and desk
Reliable internet connection with a minimum of 50 Mbps download/15 Mbps upload speed
Must be able to type a minimum of 25 WPM
Self-motivated/Self-disciplined
Strong Work Ethic
Professional Demeanor
Computer Skills
Detail Oriented
Strong communication skills both verbal and written

Technology Requirements: All Applicants must have their own computer equipment. Below are the necessary computer requirements. Please do not apply unless all requirements have been met.
Windows 10 Pro
Intel Skylake i3 (2015) or AMD Zen Ryzen (2017) or better processor
8 GB RAM or better
Two or more monitors
Ergonomic keyboard and mouse
Webcam
Headset- Must have noise cancelation and a mute button.
Direct Ethernet connection
Consistent 50/10 Mbps Internet connection

Benefits
Full time work hours
Paid training
Advancement/career opportunities (WE PROMOTE FROM WITHIN) 85% of our current managers have been promoted into their current positions
Benefits offered after completion of 60 consecutive workdays
PTO Accruals day one

Keywords: OptimumCX Customer Experience Solutions, Sparks , Inbound Billing- Customer Service Representative, Sales , Austin, Nevada

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