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Slot Service Representative

Company: Legends Bay Casino
Location: Sparks
Posted on: June 17, 2022

Job Description:

Job DescriptionJob Description:As the Slot Service Representative, you will be responsible for the customer service in all slot areas of the casino. This position will also support the players club, by providing customers information about the players club and to issue new cards, comps, etc.Job Requirements:· Observe all activity within assigned areas helping with instruction and advice to slot players on machine functions and payouts.· Identify jackpot transactions, process, and complete them promptly, accurately and with a high degree of service.· Be aware of the various types of slot cheating methods and/or able to recognize any potential attempts while monitoring assigned section.· Be capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of supervisory personnel.· Be well versed in the various property events, promotions and relay to slot players in assigned area.· Understand and comply with company and departmental directives, policies, and procedures.· Always present yourself as a credit to Legends Bay Casino and encourages others to do the same.· Ensure high quality service to all customers.· Assist our customers with casino promotions, change, jackpot payouts, slot machine issues with tickets.· Work in the Player's Club signing up and issuing new or replacement cards accessing current customer account information, answering questions regarding points, comps, or club credits.· Maintain composure and professionalism in a potentially stressful environment.· Responsible for individual employee cash banks issued at various amounts.· Must maintain excellent customer service skills.· Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.· Maintain an open line of communication with Management.· Maintain a positive and professional demeanor during all interactions with guest, fellow team members, and vendors.· Ability to accept performance feedback in a professional manner.· Other duties as assigned.Education and Experience:· Basic knowledge of S.D.S, or Casino Market Place is a plus.· High School Diploma and/or GED required.Additional Requirements:· Must be 21 years of age or older.· Must have previous experience in handling cash.· Respond to common inquiries and/or complaints from guest.· Ability to deal with inebriated customers in a courteous manner.· Must have the ability to successfully interact with other team members and management.· Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights, and dust.· Excellent verbal and written communication skills.· Must be flexible and able to work all shifts and weekends.Required Work Cards:· Must be registered with the Gaming Control BoardMachinery, Work Equipment, Programs, Software, Hardware Used:· Basic computer skills· Word documents· E-mailPowered by JazzHRpuslhyIrKw

Keywords: Legends Bay Casino, Sparks , Slot Service Representative, Sales , Sparks, Nevada

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