Customer Service Representative
Company: Manpower Group
Location: Fernley
Posted on: June 22, 2022
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Job Description:
Job description and requirements Answer inbound sales and
service customer calls and emails to process orders, troubleshoot
issues, complete returns and collaborate with vendors to source
products Make product recommendations and provide general web
support with a focus on increasing sales through upselling Interact
with Field Sales Associates to promote MSC s sales related
solutions, account retention and revenue generation strategies
Utilize various systems (including but not limited to the MSC
website, AS400, WebSOE, Salesforce, Oceana & Vendor Websites) &
collaborate with other departments to identify and address the
customers stated and unstated product & service needs Achieve the
goal expectations of the role, including but not limited to
quality, sales, quote conversion, upselling & productivity
measurements Responsible for proficiency in required MSC processes
and applications relevant to the Customer Care Regional Omnichannel
role Job Requirements: Job Requirements Excellent customer service
skills required Demonstrated sales skills required Proficiency in
systems used by the Representative, Customer Care - Omnichannel
role, such as as/400, Oceana and the MSC website required Excellent
communication skills required including the ability to speak and
write standard business English required Bilingual ability (Spanish
or French) desired General knowledge of the industrial supply
industry desired Demonstrates acceptable proficiency in all MSC s
required competencies Customer focus Decision quality Drives
collaboration Develops talent Communicates effectively Instills
trust
Keywords: Manpower Group, Sparks , Customer Service Representative, Sales , Fernley, Nevada
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here to apply!
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