Customer Service Representative

Company: Manpower Group
Location: Fernley
Posted on: June 22, 2022

Job Description:

Job description and requirements Answer inbound sales and service customer calls and emails to process orders, troubleshoot issues, complete returns and collaborate with vendors to source products Make product recommendations and provide general web support with a focus on increasing sales through upselling Interact with Field Sales Associates to promote MSC s sales related solutions, account retention and revenue generation strategies Utilize various systems (including but not limited to the MSC website, AS400, WebSOE, Salesforce, Oceana & Vendor Websites) & collaborate with other departments to identify and address the customers stated and unstated product & service needs Achieve the goal expectations of the role, including but not limited to quality, sales, quote conversion, upselling & productivity measurements Responsible for proficiency in required MSC processes and applications relevant to the Customer Care Regional Omnichannel role Job Requirements: Job Requirements Excellent customer service skills required Demonstrated sales skills required Proficiency in systems used by the Representative, Customer Care - Omnichannel role, such as as/400, Oceana and the MSC website required Excellent communication skills required including the ability to speak and write standard business English required Bilingual ability (Spanish or French) desired General knowledge of the industrial supply industry desired Demonstrates acceptable proficiency in all MSC s required competencies Customer focus Decision quality Drives collaboration Develops talent Communicates effectively Instills trust

Keywords: Manpower Group, Sparks , Customer Service Representative, Sales , Fernley, Nevada